Welcome Manager (Band 2)
| Posting date: | 24 November 2025 |
|---|---|
| Salary: | £13.74 per hour |
| Hours: | Part time |
| Closing date: | 07 December 2025 |
| Location: | Montacute House, Montacute, TA15 6XP |
| Remote working: | On-site only |
| Company: | National Trust |
| Job type: | Permanent |
| Job reference: | IRC167502 |
Summary
**Important notice**
In line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy.
As Welcome Manager, you’ll play a key role in leading our small but enthusiastic Welcome team at Montacute House. You’ll inspire exceptional visitor experiences, oversee day-to-day operations including membership recruitment, and help bring our seasonal programming to life. This is a dynamic role at the heart of our visitor offer, where your leadership and creativity will help shape memorable moments for everyone who comes through our doors.
Salary: £13.74 per hour
Contract: Permanent
Hours/ working pattern: Part-time. 28.13 hours per week
What it's like to work here
This impressive stately home is a masterpiece of Elizabethan renaissance architecture and design. The property boasts beautiful gardens, a varied outdoor programme and a long gallery within the house. The house is currently ground floor access only due to a major conservation project on the staircases. The Courtyard Café serves delicious seasonal produce.
For more information about our property please visit
You’ll be reporting to the Operations Manager, working in a team at Montacute House part of the South Somerset Portfolio. There will be some cross portfolio working. You will be assisting the Facilities Manager for the South Somerset portfolio on a regular basis and support all departments onsite, so our visitors have a great experience when visiting.
Montacute house is located in the centre of the picturesque Montacute village. This beautiful Elizabethan Ham stone manor house is surrounded by formal gardens, lawns, orchards, parkland and overlooked by the ancient St Micheal's hill all of which having been in the care of the National Trust since the early 1930's.
Having featured in many feature films as well as TV programs and famous for its beauty Montacute House attracts over 150,000 visitors per year (the largest in the portfolio) and is open 363 days per year.
Starting in late 2025 the house is seeing a major project in repairing and strengthening both staircases. This project is exciting as it will open the house up to be accessed on all levels yet again.
What you'll be doing
Every person who walks through our doors is helping to support the vital work of the National Trust — protecting special places so that people and nature can thrive, now and for generations to come. You'll be at the heart of creating a warm and memorable welcome for every visitor, ensuring their experience is the best it can be.
You’ll have overall responsibility for the Welcome team, and their safety as well as working practices, working closely with the property team to make sure every visitor has a great day. You will be a member of the property’s leadership team.
In this role, you'll lead and support your team, helping to resolve challenges with confidence and positivity. You’ll know how to turn a tricky situation around and will empower your team to do the same. You will have responsibility for the day-to-day operation of the welcome area and ensure the delivery of the highest standards of service and visitor experience, using sound judgement and decision making, in line with National Trust guidelines and policies. You’ll be using your creativity and communication skills both to inspire and motivate your staff and volunteers, and to help provide the friendly face of the National Trust to thousands of visitors.
You'll also play a key part in fundraising and encouraging visitors to become members of the Trust. By sharing your knowledge of our conservation efforts—both at Montacute House and across the Trust—you’ll help people understand the impact of their support and inspire them to be part of our mission. You'll also be managing compliance tasks relating to your department.
The Welcome Manager role will be part of the duty management rota having responsibility for the safe opening and closing of the property as well as responding to incidents whilst on shift. There will be weekend and bank holiday working included within this role.
You can view the full role profile for this role in the document attached.
Who we're looking for
Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below:
· understanding of visitor experience and service leadership
ability to support team management and development
awareness of commercial considerations and financial performance
knowledge of operational delivery and risk management
experience in communication and stakeholder engagement
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places
In line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy.
As Welcome Manager, you’ll play a key role in leading our small but enthusiastic Welcome team at Montacute House. You’ll inspire exceptional visitor experiences, oversee day-to-day operations including membership recruitment, and help bring our seasonal programming to life. This is a dynamic role at the heart of our visitor offer, where your leadership and creativity will help shape memorable moments for everyone who comes through our doors.
Salary: £13.74 per hour
Contract: Permanent
Hours/ working pattern: Part-time. 28.13 hours per week
What it's like to work here
This impressive stately home is a masterpiece of Elizabethan renaissance architecture and design. The property boasts beautiful gardens, a varied outdoor programme and a long gallery within the house. The house is currently ground floor access only due to a major conservation project on the staircases. The Courtyard Café serves delicious seasonal produce.
For more information about our property please visit
You’ll be reporting to the Operations Manager, working in a team at Montacute House part of the South Somerset Portfolio. There will be some cross portfolio working. You will be assisting the Facilities Manager for the South Somerset portfolio on a regular basis and support all departments onsite, so our visitors have a great experience when visiting.
Montacute house is located in the centre of the picturesque Montacute village. This beautiful Elizabethan Ham stone manor house is surrounded by formal gardens, lawns, orchards, parkland and overlooked by the ancient St Micheal's hill all of which having been in the care of the National Trust since the early 1930's.
Having featured in many feature films as well as TV programs and famous for its beauty Montacute House attracts over 150,000 visitors per year (the largest in the portfolio) and is open 363 days per year.
Starting in late 2025 the house is seeing a major project in repairing and strengthening both staircases. This project is exciting as it will open the house up to be accessed on all levels yet again.
What you'll be doing
Every person who walks through our doors is helping to support the vital work of the National Trust — protecting special places so that people and nature can thrive, now and for generations to come. You'll be at the heart of creating a warm and memorable welcome for every visitor, ensuring their experience is the best it can be.
You’ll have overall responsibility for the Welcome team, and their safety as well as working practices, working closely with the property team to make sure every visitor has a great day. You will be a member of the property’s leadership team.
In this role, you'll lead and support your team, helping to resolve challenges with confidence and positivity. You’ll know how to turn a tricky situation around and will empower your team to do the same. You will have responsibility for the day-to-day operation of the welcome area and ensure the delivery of the highest standards of service and visitor experience, using sound judgement and decision making, in line with National Trust guidelines and policies. You’ll be using your creativity and communication skills both to inspire and motivate your staff and volunteers, and to help provide the friendly face of the National Trust to thousands of visitors.
You'll also play a key part in fundraising and encouraging visitors to become members of the Trust. By sharing your knowledge of our conservation efforts—both at Montacute House and across the Trust—you’ll help people understand the impact of their support and inspire them to be part of our mission. You'll also be managing compliance tasks relating to your department.
The Welcome Manager role will be part of the duty management rota having responsibility for the safe opening and closing of the property as well as responding to incidents whilst on shift. There will be weekend and bank holiday working included within this role.
You can view the full role profile for this role in the document attached.
Who we're looking for
Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below:
· understanding of visitor experience and service leadership
ability to support team management and development
awareness of commercial considerations and financial performance
knowledge of operational delivery and risk management
experience in communication and stakeholder engagement
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places