Housing Options Support Officer
| Posting date: | 21 November 2025 |
|---|---|
| Salary: | £20,001.00 to £30,000.00 per year |
| Additional salary information: | Grade 3 (SCP 7-11) £26,403 - £28,142 |
| Hours: | Full time |
| Closing date: | 04 December 2025 |
| Location: | Sunderland, SR1 3AA |
| Company: | Sunderland City Council |
| Job type: | Permanent |
| Job reference: | 288623 |
Summary
Are you passionate about making a difference in your community? Sunderland City Councilandrsquo;s Housing Options Team is looking for a Housing Options Support Officer to join our busy and dynamic service.
About the Role
As a Housing Options Support Officer, you will play a vital role in supporting our front-line team to deliver high-quality homelessness services. You will be the first point of contact for customers, handling queries via telephone and email, and assisting with key tasks such as processing applications, managing inboxes, and gathering information for personalised housing plans.
Your responsibilities will include:
Providing excellent customer service and initial housing advice.
Monitoring and responding to housing-related inboxes.
Processing invoices and purchase orders promptly.
Making referrals to accommodation providers and liaising with partner agencies.
Supporting the team with administrative tasks, data entry, and research.andnbsp;
About You
Weandrsquo;re looking for someone who:
Has experience dealing with customers by phone and email.
Has worked in a housing, homelessness, or support environment.
Is highly organised, with strong ICT skills (Microsoft Office, Teams, case management systems).
Communicates clearly and effectively, both verbally and in writing.
Can work under pressure in a fast-paced environment and as part of a team.
Demonstrates excellent customer service and attention to detail.andnbsp;
Why Join Us?
Be part of a team that makes a real difference in peopleandrsquo;s lives.
Work in a supportive environment with opportunities to develop your skills.
Enjoy the benefits of working for a local authority, including pension scheme and flexible working options.
This post is exempt from the rehabilitation of Offenders Act 1974 and therefore will be subject to a DBS check from the Disclosure and Barring Service.
Applications should be made on-line at northeastjobs.org.uk/sunderlandcitycouncil. For further assistance contact Customer Enabling Services by email: jobs@sunderland.gov.uk
andnbsp;
Please note that CVs are not accepted.
Please note that all communication regarding your application for this post will be sent to the email address that you have registered online with North East Jobs, including your invitation to any online assessment you are required to undertake and your invite to interview if you are short-listed. Please check your email inbox after the closing date for notifications as you may not be notified by any other means. Please remember to check your junk mail items.
andnbsp;
About the Role
As a Housing Options Support Officer, you will play a vital role in supporting our front-line team to deliver high-quality homelessness services. You will be the first point of contact for customers, handling queries via telephone and email, and assisting with key tasks such as processing applications, managing inboxes, and gathering information for personalised housing plans.
Your responsibilities will include:
Providing excellent customer service and initial housing advice.
Monitoring and responding to housing-related inboxes.
Processing invoices and purchase orders promptly.
Making referrals to accommodation providers and liaising with partner agencies.
Supporting the team with administrative tasks, data entry, and research.andnbsp;
About You
Weandrsquo;re looking for someone who:
Has experience dealing with customers by phone and email.
Has worked in a housing, homelessness, or support environment.
Is highly organised, with strong ICT skills (Microsoft Office, Teams, case management systems).
Communicates clearly and effectively, both verbally and in writing.
Can work under pressure in a fast-paced environment and as part of a team.
Demonstrates excellent customer service and attention to detail.andnbsp;
Why Join Us?
Be part of a team that makes a real difference in peopleandrsquo;s lives.
Work in a supportive environment with opportunities to develop your skills.
Enjoy the benefits of working for a local authority, including pension scheme and flexible working options.
This post is exempt from the rehabilitation of Offenders Act 1974 and therefore will be subject to a DBS check from the Disclosure and Barring Service.
Applications should be made on-line at northeastjobs.org.uk/sunderlandcitycouncil. For further assistance contact Customer Enabling Services by email: jobs@sunderland.gov.uk
andnbsp;
Please note that CVs are not accepted.
Please note that all communication regarding your application for this post will be sent to the email address that you have registered online with North East Jobs, including your invitation to any online assessment you are required to undertake and your invite to interview if you are short-listed. Please check your email inbox after the closing date for notifications as you may not be notified by any other means. Please remember to check your junk mail items.
andnbsp;
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.