Receptionist (Apprenticeship)
| Posting date: | 22 November 2025 |
|---|---|
| Salary: | £7.55 per hour |
| Hours: | Full time |
| Closing date: | 05 December 2025 |
| Location: | Marlow, SL7 1DN |
| Company: | GetMyFirstJob Ltd |
| Job type: | Apprenticeship |
| Job reference: | 275723 |
Summary
· Opening up/locking-up of practice premises and maintaining security in accordance with practice protocols
· Maintaining and monitoring the practice appointments system
· Processing personal and telephone requests for appointments, visits, test results and telephone consultations and ensuring callers are directed to the appropriate route and/or Healthcare Professional
· Taking messages and passing on information
· Filing and retrieving paperwork
· Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
· Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
· Providing clerical assistance to practice and Trust staff as required from time to time, including word/data processing, filing, photocopying and scanning
· Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
Training
Level 3 Business Administration Apprenticeship with Learning Skills Partnership
Qualifications required
GCSE Maths and English C/4
Skills required
· Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
· Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
· Alert other team members to issues of quality and risk
· Assess own performance and take accountability for own actions, either directly or under supervision
· Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
· Work effectively with individuals in other agencies to meet patients needs
· Effectively manage own time, workload and resources.
· Communicate effectively with other team members
· Communicate effectively with patients and carers
· Recognize people’s needs for alternative methods of communication and respond accordingly.
· Apply practice policies, standards and guidance
· Discuss with other members of the team how the policies, standards and guidelines will affect own work
· Participate in audit where appropriate.
Prospects
Qualification / Standard : ST0070 Business administrator
Duration 1 year and 1 day
· Maintaining and monitoring the practice appointments system
· Processing personal and telephone requests for appointments, visits, test results and telephone consultations and ensuring callers are directed to the appropriate route and/or Healthcare Professional
· Taking messages and passing on information
· Filing and retrieving paperwork
· Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
· Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
· Providing clerical assistance to practice and Trust staff as required from time to time, including word/data processing, filing, photocopying and scanning
· Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
Training
Level 3 Business Administration Apprenticeship with Learning Skills Partnership
Qualifications required
GCSE Maths and English C/4
Skills required
· Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
· Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
· Alert other team members to issues of quality and risk
· Assess own performance and take accountability for own actions, either directly or under supervision
· Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
· Work effectively with individuals in other agencies to meet patients needs
· Effectively manage own time, workload and resources.
· Communicate effectively with other team members
· Communicate effectively with patients and carers
· Recognize people’s needs for alternative methods of communication and respond accordingly.
· Apply practice policies, standards and guidance
· Discuss with other members of the team how the policies, standards and guidelines will affect own work
· Participate in audit where appropriate.
Prospects
Qualification / Standard : ST0070 Business administrator
Duration 1 year and 1 day