Customer Service Advisor
| Posting date: | 21 November 2025 |
|---|---|
| Salary: | £10.00 to £12.21 per hour |
| Hours: | Part time |
| Closing date: | 04 December 2025 |
| Location: | Hadleigh, Ipswich |
| Remote working: | On-site only |
| Company: | Abbeycroft Leisure |
| Job type: | Permanent |
| Job reference: | ACL173 |
Summary
Customer Service Advisor – Hadleigh Pool and Leisure – £10 - £12.21
As a customer Service Advisor, you’ll play a vital role in welcoming individuals to our sites, setting the stage for their well-being and leisure journey. Your responsibilities will include handing bookings, membership sales, and addressing member queries with care and professionalism.
26 hours per week
Rota
Week 1
Monday – 14.30 - 20.00
Tuesday – 14.30 - 20.00
Wednesday – 09.00 - 14.30
Thursday – 09.00 -14.30
Friday – 09.00 - 14.30
Week 2
Monday – 14.30 - 20.00
Tuesday – 14.30 - 20.00
Wednesday – 14.30 - 20.00
Saturday – 09.00 - 15.30
Sunday – 09.00 - 15.30
Week 3
Monday – 14.30 - 20.00
Tuesday – 09.00 - 14.30
Thursday – 09.00 - 14.30
Friday – 14.30 - 20.00
Abbeycroft can offer you:
A multisite membership
A discounted multisite membership for someone that lives with you
Free child swims (not lessons)
Annual Leave entitlement
Pension scheme with NEST
Opportunities for career development and progression
We also offer Westfield Health Benefits which include Mental, Physical health and financial support, a 24/7 DoctorLineTM, acess to Togetherall and generous Highstreet discounts and cashback.
Key Responsibilities:
Greet and assist visitors to our facilities, ensuring a warm and welcoming experience.
Manage bookings, process memberships, and provide information to members as needed.
Maintain a high standard of customer service, demonstrating patience and empathy in all interactions.
Utilise computer systems confidently to handle administrative tasks efficiently.
Requirements:
Genuine passion for helping others and creating positive experiences.
Flexible approach to work in a dynamic and diverse environment.
Organisational skills and comfort with computer usage.
Commitment to delivering exceptional customer service.
Qualifications: N/A
Closing date: 04/12/2025
Interviews will take place on an ongoing basis until a suitable candidate is found.
Join our team at Abbeycroft and become part of a rewarding journey dedicated to community well-being. Apply now to start your adventure with us!
As a Disability Confident Employer we encourage you to let us know if you require reasonable adjustments to any part of the recruitment/selection process. We will guarantee an interview to a candidate with a disability as defined by the Equality Act 2010, if they otherwise meet the minimum selection requirements.
As a customer Service Advisor, you’ll play a vital role in welcoming individuals to our sites, setting the stage for their well-being and leisure journey. Your responsibilities will include handing bookings, membership sales, and addressing member queries with care and professionalism.
26 hours per week
Rota
Week 1
Monday – 14.30 - 20.00
Tuesday – 14.30 - 20.00
Wednesday – 09.00 - 14.30
Thursday – 09.00 -14.30
Friday – 09.00 - 14.30
Week 2
Monday – 14.30 - 20.00
Tuesday – 14.30 - 20.00
Wednesday – 14.30 - 20.00
Saturday – 09.00 - 15.30
Sunday – 09.00 - 15.30
Week 3
Monday – 14.30 - 20.00
Tuesday – 09.00 - 14.30
Thursday – 09.00 - 14.30
Friday – 14.30 - 20.00
Abbeycroft can offer you:
A multisite membership
A discounted multisite membership for someone that lives with you
Free child swims (not lessons)
Annual Leave entitlement
Pension scheme with NEST
Opportunities for career development and progression
We also offer Westfield Health Benefits which include Mental, Physical health and financial support, a 24/7 DoctorLineTM, acess to Togetherall and generous Highstreet discounts and cashback.
Key Responsibilities:
Greet and assist visitors to our facilities, ensuring a warm and welcoming experience.
Manage bookings, process memberships, and provide information to members as needed.
Maintain a high standard of customer service, demonstrating patience and empathy in all interactions.
Utilise computer systems confidently to handle administrative tasks efficiently.
Requirements:
Genuine passion for helping others and creating positive experiences.
Flexible approach to work in a dynamic and diverse environment.
Organisational skills and comfort with computer usage.
Commitment to delivering exceptional customer service.
Qualifications: N/A
Closing date: 04/12/2025
Interviews will take place on an ongoing basis until a suitable candidate is found.
Join our team at Abbeycroft and become part of a rewarding journey dedicated to community well-being. Apply now to start your adventure with us!
As a Disability Confident Employer we encourage you to let us know if you require reasonable adjustments to any part of the recruitment/selection process. We will guarantee an interview to a candidate with a disability as defined by the Equality Act 2010, if they otherwise meet the minimum selection requirements.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.