1st Line Support Administrator
| Posting date: | 21 November 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 21 December 2025 |
| Location: | Newcastle upon Tyne (Strawberry Lane), NE1 4BX |
| Company: | Home Group Limited |
| Job type: | Permanent |
| Job reference: | 251896 |
Summary
IS 1st Line Support Administrator
Earn £12.60 per hour( £24,638 per annum) and great benefits including instant pay access with Stream
6 Month Fixed-Term contract, Full Time (37.5 hpw)
Newcastle upon Tyne
Home, a place where you belong
We have a great opportunity for someone to join our 1st Line Support Administration team. This is a great role for you in an IT environment and is ideal if you’re keen on developing a career in IT, but don’t know where to start!
What you’ll do
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Responding to requests for new starter accounts to be created
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Updating and maintaining IT account permissions
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Monitoring support tickets and assigning these to relevant teams for resolution.
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Manage account closure requests ensuring systems are deactivated correctly and no risk of access remains
Why join us
You’ll join Susan's team of administrators and apprentices; we enjoy our jobs and the impact we have on new joiners coming into the business! You’ll quickly discover the wider IS service desk team are a really supportive bunch! Be part of one of the UK’s top 10 Great Places to Work!
You have
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Great communication skills and can interact with a wide variety of different colleagues across our large organisation.
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You’re comfortable using a PC and a number of systems and are not phased by using new systems or applications.
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The ability to quickly adapt to new situations and are able to tackle issues head on.
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You’re analytical and systematic when managing requests or following a process.
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You’re the kind of person who is happy to highlight any opportunities for improvement both within the job and in your own skillset.
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Prioritising customer needs to provide high-quality service through prompt, precise, and clear communication.
Stronger together
We do our best work when we’re ourselves. That’s why our inclusion, wellbeing, and diversity networks make Home Group a great place to work!
The practical bits
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This is a Monday to Friday job
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You’ll work a rotation of earlies (7:00 to 15:30) and lates (09:00 to 17:30)
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We come into the office a minimum of 2 days per week (more if you want) and work from home the remainder of the time.
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We can be flexible and work with you to adapt shifts etc as and when you need that!
Whats in it for you?
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Enjoy 2 days volunteering, 34 days leave (this includes bank holidays and a "me day"!), increasing to 39.
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Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
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Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
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Instant pay access with Stream
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We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
Find out more
Click APPLY NOW to see our IS 1st Line Support Administrator Job description, find out about us, for help to apply and for all our benefits. Roles can close early, so don’t wait.
For reasonable adjustments email recruitment@homegroup.org.uk.
Proud member of the Disability Confident employer scheme