Customer Service Advisor x4
| Posting date: | 21 November 2025 |
|---|---|
| Salary: | £12.21 to £13.50 per hour |
| Hours: | Full time |
| Closing date: | 21 December 2025 |
| Location: | Edgbaston, Birmingham |
| Remote working: | On-site only |
| Company: | Elite Personnel Ltd |
| Job type: | Temporary |
| Job reference: | SK 18011 |
Summary
Customer Service Advisor x4
Location: Edgbaston
Rate: Up to £13.50 per hour
Type: Temporary (Approx. 9 months)
Ref: SK 18011
Elite Personnel are recruiting on behalf of our valued client for FOUR Customer Service Advisors to join their dedicated team. This is an excellent opportunity for candidates who are passionate about delivering exceptional customer service and are available to start on 6th January 2026.
If you thrive in a fast-paced environment, enjoy problem-solving, and love helping customers, we want to hear from you!
Key Responsibilities
• Customer Interaction: Respond to incoming queries via phone, email, live chat, and social media in a professional and timely manner.
• Issue Resolution: Accurately handle customer concerns, complaints, and questions, escalating more complex cases to internal teams when needed.
• Data Entry: Maintain precise records of customer interactions within the CRM system, ensuring accuracy and appropriate follow-up.
• Service Quality: Consistently aim for first-contact resolution while delivering outstanding customer satisfaction.
• Teamwork: Collaborate closely with colleagues across customer service and other departments to support seamless service delivery.
• Process Improvements: Highlight recurring issues and suggest potential improvements to enhance customer experience.
• Compliance: Adhere to company policies, procedures, and all regulatory requirements, particularly around GDPR and data protection.
Skills and Experience Required
• Experience: 1–2 years’ experience in customer service, contact centre, or another client-facing environment.
• Communication: Excellent verbal and written communication skills with a professional and empathetic manner.
• Problem-Solving: Strong analytical skills with the ability to resolve issues calmly and efficiently.
• IT Skills: Proficient with Microsoft Office and familiar with CRM platforms such as Salesforce or HubSpot.
• Adaptability: Able to work under pressure, manage multiple tasks, and prioritise effectively.
Additional Information
These roles offer the chance to work within a supportive and energetic team. The recruitment process will include a face-to-face interview and a team assessment to understand how you respond to real-life customer scenarios.
Applicants should be well educated, confident in written English, and able to produce professional emails and live chat responses. Reliability, politeness, and strong customer focus are essential.
Benefits
• Weekly Pay via Elite Personnel
• Free On-Site Parking
• Full Training Provided
• Some Hybrid Working (after training)
• Pension
• Holiday Pay
How to Apply
If you meet the criteria and are interested in this opportunity, please send your CV to Nina@elitep.co.uk
.
Please note: Proof of your UK Right to Work will be required before your application can be progressed.
Due to high volumes of applications, we may not be able to respond individually. If you do not hear from us within 48 hours, please assume you have not been successful at this stage. However, we do review every CV carefully and may contact you if another suitable role becomes available.
Location: Edgbaston
Rate: Up to £13.50 per hour
Type: Temporary (Approx. 9 months)
Ref: SK 18011
Elite Personnel are recruiting on behalf of our valued client for FOUR Customer Service Advisors to join their dedicated team. This is an excellent opportunity for candidates who are passionate about delivering exceptional customer service and are available to start on 6th January 2026.
If you thrive in a fast-paced environment, enjoy problem-solving, and love helping customers, we want to hear from you!
Key Responsibilities
• Customer Interaction: Respond to incoming queries via phone, email, live chat, and social media in a professional and timely manner.
• Issue Resolution: Accurately handle customer concerns, complaints, and questions, escalating more complex cases to internal teams when needed.
• Data Entry: Maintain precise records of customer interactions within the CRM system, ensuring accuracy and appropriate follow-up.
• Service Quality: Consistently aim for first-contact resolution while delivering outstanding customer satisfaction.
• Teamwork: Collaborate closely with colleagues across customer service and other departments to support seamless service delivery.
• Process Improvements: Highlight recurring issues and suggest potential improvements to enhance customer experience.
• Compliance: Adhere to company policies, procedures, and all regulatory requirements, particularly around GDPR and data protection.
Skills and Experience Required
• Experience: 1–2 years’ experience in customer service, contact centre, or another client-facing environment.
• Communication: Excellent verbal and written communication skills with a professional and empathetic manner.
• Problem-Solving: Strong analytical skills with the ability to resolve issues calmly and efficiently.
• IT Skills: Proficient with Microsoft Office and familiar with CRM platforms such as Salesforce or HubSpot.
• Adaptability: Able to work under pressure, manage multiple tasks, and prioritise effectively.
Additional Information
These roles offer the chance to work within a supportive and energetic team. The recruitment process will include a face-to-face interview and a team assessment to understand how you respond to real-life customer scenarios.
Applicants should be well educated, confident in written English, and able to produce professional emails and live chat responses. Reliability, politeness, and strong customer focus are essential.
Benefits
• Weekly Pay via Elite Personnel
• Free On-Site Parking
• Full Training Provided
• Some Hybrid Working (after training)
• Pension
• Holiday Pay
How to Apply
If you meet the criteria and are interested in this opportunity, please send your CV to Nina@elitep.co.uk
.
Please note: Proof of your UK Right to Work will be required before your application can be progressed.
Due to high volumes of applications, we may not be able to respond individually. If you do not hear from us within 48 hours, please assume you have not been successful at this stage. However, we do review every CV carefully and may contact you if another suitable role becomes available.