Support Secretary/Administration Assistant
| Posting date: | 21 November 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 05 December 2025 |
| Location: | Dudley, DY3 3UH |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A4809-25-0001 |
Summary
The following are the core responsibilities of the Support Secretary/Administration Assistant role. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: a. Typing letters, reports and associated documentation as required b. Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently c. Managing all enquiries in an effective manner d. Maintaining an accurate referrals database e. Actioning all incoming email f. Processing calling letters as requested g. Scanning patient related documentation and attaching scanned documents to patients healthcare records h. Inputting data into the patients healthcare records as necessary i. Processing referrals using the electronic referral system (ERS) j. Processing requests for information i.e., SAR, insurance/solicitors letters and DVLA forms k. Coding data on the clinical IT system l. Answering incoming phone calls, transferring calls or dealing with the callers request appropriately m. Managing all administrative queries as necessary n. Carrying out system searches as requested o. Maintaining a clean, tidy, effective working area at all times p. Produce meeting agendas and record the minutes of meetings q. Support reception staff, providing cover during staff absences r. Complete opening and closing procedures in accordance with the duty rota s. Reviewing data at the request of the management team t. Setting up patient searches to retrieve and analyse data u. Approropriate tasks as allocated by the Partners/management team