Senior Allocations Officer
| Posting date: | 20 November 2025 |
|---|---|
| Salary: | £29,064.00 to £31,002.00 per year |
| Additional salary information: | £29064.00 - £31002.00 a year |
| Hours: | Full time |
| Closing date: | 03 December 2025 |
| Location: | Salisbury, SP1 3UZ |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | F0041-5954 |
Summary
Working closely with a team of Occupational Therapists, Team Leaders, Senior Reablement Support workers and Reablement Support Workers, the role is responsible for allocating reablement support packages and the scheduling of support visits to customers. The Senior allocator needs to be experienced in a range of electronic monitoring systems and able to support and monitor the work of the other allocators in the service. The role must be able to identify efficiencies and make recommendations to the allocators to improve effectiveness and performance in rostering, travel and time management. The Senior Allocator will be responsible for liaising with the CM2000 support team to identify future needs and developments and to ensure the system is providing regular data sets and appropriate reports. The role is also responsible for ensuring adequate resources are available within the service to deliver its support effectively with oversight of all three hubs. If there is a particular problem in staffing or rostering co-ordinate the capacity across the three areas to ensure the service remains safe but can support where there is a lack of resource. The senior allocator will provide oversight and direction to the hub allocators (currently 2) in their activity, through the provision of advice and guidance. This role will also be the first point of contact for other allocators, and for Team Leaders, and Senior Reablement Workers where additional expertise is required to resolve rostering issues.. The role will support the other allocators to ensure the most time effective and efficient service is being delivered, where there is a requirement to create capacity the allocators will primarily reference the Lead Allocator. The Lead allocator will advise on rostering efficiency, emergency cover in service escalation and general amendments to adapt to fluctuations due to training, sickness and AL. Specific duties and responsibilities include: Day to day support and monitoring of allocations on CM2000 in other hub areas to ensure efficient allocation and support oversight across the whole County in order to understand trends and issues. Analyse and have oversight of the resource across the County, make recommendations for the service provision and best use of staff as a whole system Work closely with Team Leaders across the service to ensure that mandatory training requirements for staff can be allocated efficiently without impacting the service delivery. Monitor and check information and allocations to ensure high standards and efficiency are maintained. Providing feedback to the Registered Manager on issues of bad practice and gaps in procedures Using evidence and analysis, report performance and provide recommendation for improvements to the Registered Manager Support the future development of the service by inputting specialist expertise into project work that may be undertaken by the council. Respond to emergency and crisis situation to facilitate the safe delivery of a service to customers that may be at risk as part of a Wiltshire Council Response. Where client contributions are required liaise with accounts receivable to ensure that these are identified and that Wiltshire Council is receiving payments in a timely manner Where there is a difficulty with the client contribution liaise with the customer and follow the process to escalate to the Registered Manager for appropriate action. To be aware that decisions made will/may have a material effect on the service and service provision to the customers for example ensuring that scheduled visits are always covered as this has a direct effect on customer wellbeing; where there is a lack of resource managing this and or escalating this appropriately as this has a direct effect on the CQC rating.