Sales Support Administrator
| Posting date: | 20 November 2025 |
|---|---|
| Salary: | £34,000 per year |
| Additional salary information: | £34,000 per annum, plus commission based on area performance. |
| Hours: | Full time |
| Closing date: | 18 December 2025 |
| Location: | Lowestoft, NR32 2TD |
| Remote working: | On-site only |
| Company: | Spider Web Recruitment |
| Job type: | Permanent |
| Job reference: | SWR4653 |
Summary
Sales Support Administrator-Scooterpacis looking for aSales Support Administratorto join our Sales Team full-time at our Head Office inLowestoft, Suffolk.
WhyScooterpac?
Weare a fast-growing, forward-thinking company dedicated to delivering innovative mobility products that enhance independence and quality of life. We pride ourselves on exceptional product design, outstanding customer service, and long-term dealer partnerships. Joining our team means being part of a company that values initiative, teamwork, and a commitment to delivering excellent experiences.
Fantastic company benefits include:
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Competitive Salary:£34,000 per annum, plus commission based on area performance.
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Holiday:31days including bank holidays.
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Employee extrassuch as:Pension scheme,provision ofcompany lunches 4 days per weekandEmployee Assistance Programmewith opportunities for career growth+ more!
About the role:
As aSales Support Administrator, you will playan importantrolein ensuring the smooth operation of an assigned sales area while supporting both customers and internal teams. You will be the first point of contact for after-sales enquiries, providing exceptional service throughout the customer journey. Using office software and CRM tools, you will process orders,maintainaccuraterecords, handle enquiries, and support the wider Sales and Operations teams in delivering a seamless experience.Working hours for this role areMonday-Friday, 7:45am-5pm, based atourHead OfficeinLowestoft.
Main duties and responsibilities:
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Deliver excellent customer service and after-care support for all customers in your area.
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Use email, CRM systems, spreadsheets, and databases to support daily sales activity.
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Answer incoming calls and direct to relevant team members promptly.
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Respond to area sales inbox enquiries on the same day.
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Process sales orders accurately andmaintaindaily invoice spreadsheets.
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Log and record product returns, updating systems and team members accordingly.
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Provide absence cover for other Sales Support areas whenrequired.
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Always Uphold the company's Vision and Values.
About you:
As aSales Support Administrator, you will be friendly, organised, and committed to delivering outstanding service. You will have experience communicating with customers, managing multiple tasks under pressure, and supporting wider teams. You will bring excellent time management, strong IT skills, and the ability to build rapport and solve problems efficiently. Your proactive, supportive, and detail-oriented approach will set you apart.
Experience using CRM systems, databases, spreadsheets, and email confidently is essential.Previousexperience in a sales support or customer-focused environment is highlyadvantageous.
If you are passionate about providing outstandingsales support, we want to hear from youfor ourSales Support Administratorrole.Please apply byforwardingan up-to-date CV as soon as possible. We look forward to hearing from you.
No recruitment agencies, please
Please check your email inbox and spam / junk mail folder for any email correspondence for this role.
If yourequireany reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make theappropriate adjustments.
Additionalkeywords:Sales Support Administrator, Sales Coordinator, Customer Service, CRM, After-Sales Support, Order Processing, Administration, Dealer Support.
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