Ward Clerk - Acute Medical Unit
| Posting date: | 20 November 2025 |
|---|---|
| Salary: | £24,465.00 per year |
| Additional salary information: | £24465.00 a year |
| Hours: | Full time |
| Closing date: | 04 December 2025 |
| Location: | Warwick, CV34 5BW |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9203-25-0618 |
Summary
Answering any telephone enquiries in a polite and efficient manner. Filing results in patient files. Ordering patient files and notes. Ensuring that all patients have up to date VTE forms. Maintaining up to date information on the Trusts computer systems (e.g. Healthroster, Lorenzo and Digit). Liaise with other members of the multi-disciplinary team, such as secretaries, social services etc. Requesting and obtaining patient records and x-rays. Booking patient transport as required. Booking and rescheduling patient appointments when required. Direct admissions to the ward. Photocopying, scanning and faxing documents as required. Provide clerical support to the Nurse in Charge. Deliver referrals to the relevant departments. Make any relevant follow up appointments for patients. Assist with keeping the area clean and tidy. Log any maintenance work as when required. Demonstrates own work duties to new starters. Service Improvement and Audit To carry out ward based audits of aspects of patient care that relate to the role of ward administrator e.g. booking of procedures and outpatient follow up in order to improve the service provided to patients. To provide clerical support to the nursing staff on the ward for audits that they carry out. Housekeeping Duties To order stationary and general supplies to ensure the ward area is adequately covered. To ensure the nursing station/ward clerk area are kept generally tidy. Communications and Working Relationships To communicate with others in a polite and courteous manner at all times. The post-holder will be expected to communicate with medical and nursing staff and also with patients, relatives, carers and other members of the public. The post holder should maintain patient confidentiality at all times. The post holder will be expected to act in accordance with all Trust policies and procedures at all times. Person Specification Qualifications Essential Must have basic literacy and numeracy skills Can provide evidence of basic computer and keyboard skills Desirable Must have knowledge of the patient admin system (Lorenzo) 4 GCSE's or equivalent Level 2 NVQ or equivalent level qualification Experience Essential Experience of customer service Desirable Previous ward clerk experience Skills Essential Demonstrates an understanding of confidentiality Able to communicate clearly; both in writing and verbally Demonstrates good interpersonal skills - able to work as a team Demonstrates an understanding of the importance of good-housekeeping in health care Demonstrates an understanding of the importance of quality in health care Able to organise own work plan Personal Qualities Essential Responsible and reliable Demonstrates compassion when assisting patients, relatives & carers Demonstrates ability to be co-operative and flexible Demonstrates initiative in difficult situations Demonstrates recognition of own/role limitations Other Essential Demonstrates a commitment to personal development Demonstrates understanding of flexibility in order to meet service requirements Some light physical effort may be required for carrying e.g. patient notes There may be some occasional exposure to emotional situations