Service Desk Agent
| Posting date: | 20 November 2025 |
|---|---|
| Salary: | £12.21 per hour |
| Additional salary information: | parking. pension, EAP |
| Hours: | Part time |
| Closing date: | 27 November 2025 |
| Location: | Leeds, West Yorkshire, LS1 2ND |
| Company: | Cennox Ltd |
| Job type: | Permanent |
| Job reference: | Vac0496_1763650233 |
Summary
Service Desk Agent - Leeds
Location: Leeds
Hours: Monday-Friday, 8am-6pm shifts (with occasional after-hours work)
We're looking for a Service Desk Agent to be the friendly voice on the other end of the phone, supporting customers with their self-service machines and making sure everything runs smoothly. You'll be part of a supportive team that values collaboration and great customer service.
What you'll be doing
Answer calls and help customers with first-line support.
Keep an eye on accounts and fix issues before they become problems.
Log and manage service calls from start to finish.
Work closely with engineers and subcontractors to get things done.
Keep records accurate and up to date.
Share your knowledge and help new starters feel at home.
What we're looking for
Experience in a busy call centre or similar environment.
Great communication skills and a positive attitude.
Ability to work to deadlines and stay calm under pressure.
Team player with a knack for problem-solving.
Bonus points if you know UK geography or scheduling tools!
What's in it for you
9% pension scheme (combined contributions)
Life Assurance (2x salary)
Refer a Friend scheme
Optional healthcare plan with retail discounts
Employee Assistance Programme and more!
Please be aware all successful candidates for this position will be required to undergo a pre-employment screening process, inclusive but not limited to: Financial, Criminal record checks and References.
Sound like you? Apply today and join a team that values respect, flexibility, and making things happen!