Applicant Services Advisor
| Posting date: | 20 November 2025 |
|---|---|
| Salary: | £29,297 to £33,826 per year |
| Additional salary information: | (including London Allowance) |
| Hours: | Full time |
| Closing date: | 04 December 2025 |
| Location: | Egham, Surrey |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Royal Holloway University of London |
| Job type: | Permanent |
| Job reference: | 1125-298 |
Summary
Full-Time, Permanent
Applications are invited for the post of Applicant Services Advisor in the Admissions and Applicant Services Department.
Joining the Admissions and Applicant Services team at an exciting phase of investment and expansion, this appointment will work as part of a team to assist in the smooth and efficient running of the University’s professional admissions operation, principally by taking responsibility for the customer service side of the applicant and enquirer recruitment cycle. In addition, the team provides support and guidance to applicants throughout the applicant lifecycle, responding in a timely manner to admissions-related enquiries via email and telephone.
You will further be responsible for the assessment of fee status of our applicants in line with Government policy and the assessment of refund eligibility.
You will have a high level of attention to detail, be able to work under pressure and have the ability to work in a team to deliver exceptional service for applicants. The ideal candidate will be able to deal with complex queries from a wide range of enquirers and whilst always looking to improve processes and support applicants. A good understanding of UK qualifications or admissions processes is desirable.
In return we offer a highly competitive rewards and benefits package including:
Generous annual leave entitlement
Training and Development opportunities
Pension Scheme with generous employer contribution
Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing.
Free parking
The post is based in Egham, Surrey where the University is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London.
For queries on the application process the Human Resources Department can be contacted by email at: recruitment@rhul.ac.uk
Please quote the reference: 1125-298
Closing Date: 23:59, 4 December 2025
Interview Date: Wednesday 10 December 2025
Applications are invited for the post of Applicant Services Advisor in the Admissions and Applicant Services Department.
Joining the Admissions and Applicant Services team at an exciting phase of investment and expansion, this appointment will work as part of a team to assist in the smooth and efficient running of the University’s professional admissions operation, principally by taking responsibility for the customer service side of the applicant and enquirer recruitment cycle. In addition, the team provides support and guidance to applicants throughout the applicant lifecycle, responding in a timely manner to admissions-related enquiries via email and telephone.
You will further be responsible for the assessment of fee status of our applicants in line with Government policy and the assessment of refund eligibility.
You will have a high level of attention to detail, be able to work under pressure and have the ability to work in a team to deliver exceptional service for applicants. The ideal candidate will be able to deal with complex queries from a wide range of enquirers and whilst always looking to improve processes and support applicants. A good understanding of UK qualifications or admissions processes is desirable.
In return we offer a highly competitive rewards and benefits package including:
Generous annual leave entitlement
Training and Development opportunities
Pension Scheme with generous employer contribution
Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing.
Free parking
The post is based in Egham, Surrey where the University is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London.
For queries on the application process the Human Resources Department can be contacted by email at: recruitment@rhul.ac.uk
Please quote the reference: 1125-298
Closing Date: 23:59, 4 December 2025
Interview Date: Wednesday 10 December 2025
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.