New College Housing Officer
| Posting date: | 20 November 2025 |
|---|---|
| Salary: | £12.60 per hour |
| Additional salary information: | Salary negotiable depending on experience |
| Hours: | Part time |
| Closing date: | 28 November 2025 |
| Location: | TF1 1AX |
| Remote working: | On-site only |
| Company: | YMCA Wellington and District |
| Job type: | Permanent |
| Job reference: | NCHOU |
Summary
Hours: 20 hours a week to include some evening work– we’ll agree the days and hours with the successful candidate.
Pay: £12.60 (open to negotiation depending on experience and qualifications)
About us
Wellington YMCA was founded in 1859 and we are proud to have continuously served our community for over 165 years. We’ve delivered all kinds of services during those 165 years – playgroups, gym and leisure facilities, a cafe, hosted WW2 evacuees…we even had a ballroom with fully sprung floor! In the 1990s, there was a need for housing for homeless young adults and that’s been our core service ever since.
We currently offer 40 units of fully furnished supported housing in a mix of self-contained and shared properties. This 24/7 service is staffed by a team of Enablement Officers, Housing Officers, Maintenance Officers, Night Concierges and Day Concierges.
Additionally, we run the Holly Project, a service for local survivors of CSE (Child Sexual Exploitation) and their families, delivered by people with lived experience of CSE.
We also have 28 apartments at the former New College/Wellington Girls High School site, for people aged 18-30 who don’t need support, but need affordable housing as a stepping stone to a more permanent home.
About the role
You’ll be based at New College, our transitional housing service for young adults who are employed, and who don’t need supported housing. You’ll work a mix of day and evening hours to maximise your availability to tenants.
Day to day you will undertake AST sign-ups, work with tenants to resolve anti-social behaviour, monitor rent accounts and keep our ArthurOnline tenancy management system up to date. When things don’t work out, you’ll have the confidence to see warnings and evictions through.
You will provide basic housing advice and guidance if needed to help our tenants succeed. You’ll have a holistic customer approach and build good relationships with tenants and colleagues.
Working closely with our maintenance officers, you’ll support the Senior Housing Officer to ensure voids are kept to a minimum, manage customers’ expectations around repairs as well as escalate any property maintenance issues.
Experience of working in a similar role is preferred but not essential.
Our ideal New College Housing Officer…
Has a positive attitude and genuine desire to make a difference to the young adults in our service
Is calm, engaging, and able to communicate effectively
Is confident with using technology and has great admin skills
Can manage or de-escalate anti-social behaviour, in a confident and fair way when necessary
Demonstrates inclusivity, respect, and a commitment to equality and diversity
Has a strong working knowledge of housing law, ASTs and UC Housing Element
Other Requirements
This role requires an enhanced DBS check paid for by YMCA Wellington
This role requires the post holder to have a full UK driving licence and own transport to move between sites quickly
Flexibility to cover additional shifts may be required
Please see our website for more information
WHY JOIN US?
We’re more than just a song!
YMCA is one of the ‘Big Six’ youth organisations globally – our staff and residents have had the opportunity to take part not just in national YMCA events, but also visits to India, Denmark and Thailand over the last few years.
Additional annual leave after 3, 5 and 10 years’ service
Our weekly ‘Praise Prize’ to recognise the little things that our team members do to support each other
We have been finalists at the YMCA Youth Matters Awards multiple times (and the Holly Project is a Youth Matters Awards winner)
Access to our Wisdom Employee Assistance Programme, available 24/7 for advice and support on a range of issues including in-person counselling if needed
Access to a range of discounts and offers via BrightExchange
Pay: £12.60 (open to negotiation depending on experience and qualifications)
About us
Wellington YMCA was founded in 1859 and we are proud to have continuously served our community for over 165 years. We’ve delivered all kinds of services during those 165 years – playgroups, gym and leisure facilities, a cafe, hosted WW2 evacuees…we even had a ballroom with fully sprung floor! In the 1990s, there was a need for housing for homeless young adults and that’s been our core service ever since.
We currently offer 40 units of fully furnished supported housing in a mix of self-contained and shared properties. This 24/7 service is staffed by a team of Enablement Officers, Housing Officers, Maintenance Officers, Night Concierges and Day Concierges.
Additionally, we run the Holly Project, a service for local survivors of CSE (Child Sexual Exploitation) and their families, delivered by people with lived experience of CSE.
We also have 28 apartments at the former New College/Wellington Girls High School site, for people aged 18-30 who don’t need support, but need affordable housing as a stepping stone to a more permanent home.
About the role
You’ll be based at New College, our transitional housing service for young adults who are employed, and who don’t need supported housing. You’ll work a mix of day and evening hours to maximise your availability to tenants.
Day to day you will undertake AST sign-ups, work with tenants to resolve anti-social behaviour, monitor rent accounts and keep our ArthurOnline tenancy management system up to date. When things don’t work out, you’ll have the confidence to see warnings and evictions through.
You will provide basic housing advice and guidance if needed to help our tenants succeed. You’ll have a holistic customer approach and build good relationships with tenants and colleagues.
Working closely with our maintenance officers, you’ll support the Senior Housing Officer to ensure voids are kept to a minimum, manage customers’ expectations around repairs as well as escalate any property maintenance issues.
Experience of working in a similar role is preferred but not essential.
Our ideal New College Housing Officer…
Has a positive attitude and genuine desire to make a difference to the young adults in our service
Is calm, engaging, and able to communicate effectively
Is confident with using technology and has great admin skills
Can manage or de-escalate anti-social behaviour, in a confident and fair way when necessary
Demonstrates inclusivity, respect, and a commitment to equality and diversity
Has a strong working knowledge of housing law, ASTs and UC Housing Element
Other Requirements
This role requires an enhanced DBS check paid for by YMCA Wellington
This role requires the post holder to have a full UK driving licence and own transport to move between sites quickly
Flexibility to cover additional shifts may be required
Please see our website for more information
WHY JOIN US?
We’re more than just a song!
YMCA is one of the ‘Big Six’ youth organisations globally – our staff and residents have had the opportunity to take part not just in national YMCA events, but also visits to India, Denmark and Thailand over the last few years.
Additional annual leave after 3, 5 and 10 years’ service
Our weekly ‘Praise Prize’ to recognise the little things that our team members do to support each other
We have been finalists at the YMCA Youth Matters Awards multiple times (and the Holly Project is a Youth Matters Awards winner)
Access to our Wisdom Employee Assistance Programme, available 24/7 for advice and support on a range of issues including in-person counselling if needed
Access to a range of discounts and offers via BrightExchange
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.