STSA Housing Officer
| Posting date: | 19 November 2025 |
|---|---|
| Salary: | £12.60 per hour |
| Hours: | Part time |
| Closing date: | 28 November 2025 |
| Location: | TF1 1NH |
| Remote working: | On-site only |
| Company: | YMCA Wellington and District |
| Job type: | Permanent |
| Job reference: | STSAHOU |
Summary
Hours: 25 hours a week – we’ll agree the days and hours with the successful candidate.
Pay: £12.60 per hour (pending pay review April 2026)
About us
Wellington YMCA was founded in 1859 and we are proud to have continuously served our community for over 165 years. We’ve delivered all kinds of services during those 165 years – playgroups, gym and leisure facilities, a cafe, hosted WW2 evacuees…we even had a ballroom with fully sprung floor! In the 1990s, there was a need for housing for homeless young adults and that’s been our core service ever since.
We currently offer 40 units of fully furnished supported housing in a mix of self-contained and shared properties. This 24/7 service is staffed by a team of Enablement Officers, Housing Officers, Maintenance Officers, Night Concierges and Day Concierges. Many of our young people have experienced trauma or have very complex backgrounds. At any one time, around a third of our people in this service are care experienced, and around a quarter have a neurodiversity.
Additionally, we run the Holly Project, a service for local survivors of CSE (Child Sexual Exploitation) and their families, delivered by people with lived experience of CSE. The first CSE project of it’s kind, The Holly Project was YMCA Family Project of the Year in 2019, and finalist for YMCA Support and Advice Project of the Year in 2025. It’s served as a blueprint for other services across the country.
Developed in partnership with Y Housing, we also have 28 move-on apartments at the former New College/Wellington Girls High School site. This is a transitional scheme where the expectation is that people move on to something permanent within two years. These flats are let on affordable rents (80% of the local market rate) to young adults aged 18-30 who are in work and need good quality, low-cost housing as a stepping stone to a more permanent home.
About the role
You’ll be working with 16-25 year olds in our Short Term Supported Accommodation (STSA) service, across a number of sites.
Each of our residents has a named Enablement Officer, providing intensive support for a range of non-housing issues. You’ll work alongside them, providing housing-related support to help them sustain their home whilst they work through their support plan. Our aim is to empower residents to be ready to move on from us and live independently within two years.
Day to day you’ll be involved in assessing referrals, resolving anti-social behaviour, monitoring rent accounts and working collaboratively to ensure residents don’t get into debt. You’ll check health and safety standards are being met in properties each week. When issues are discovered, you will demonstrate innovative and non-judgmental ways to teach practical life skills to help our residents maintain their home safely. When things don’t work out, you’ll have the confidence to issue warnings and to escalate matters when necessary.
Working closely with our maintenance officers, you’ll support the Senior Housing Officer to ensure voids are kept to a minimum, manage customers’ expectations around repairs as well as escalate any property maintenance issues.
You will provide housing advice and information to individuals and small groups. You’ll have a holistic customer approach and build good relationships with tenants and colleagues.
Housing experience is preferred but not necessary – if you are the right person for the role, we can teach you the rest!
Our ideal STSA Housing Officer…
Has a positive attitude and genuine desire to make a difference to the young adults in our service
Is calm, engaging, and able to communicate effectively
Is confident with using technology and has great admin skills
Is non-judgemental, open minded and not afraid to get their hands dirty!
Has the ability to teach practical life skills in a safe and engaging way
Can manage or de-escalate anti-social behaviour, in a confident and fair way when necessary
Demonstrates inclusivity, respect, and a commitment to equality and diversity
Other Requirements
This role requires an enhanced DBS check paid for by YMCA Wellington
This role requires the post holder to have a full UK driving licence and own transport to move between sites quickly
Flexibility to cover additional shifts may be required, and we'll always aim to give as much notice as possible.
Please see our website for more information
WHY JOIN US?
We’re more than just a song!
YMCA is one of the ‘Big Six’ youth organisations globally – our staff and residents have had the opportunity to take part not just in national YMCA events, but also visits to India, Denmark and Thailand over the last few years.
Additional annual leave after 3, 5 and 10 years’ service
Our weekly ‘Praise Prize’ to recognise the little things that our team members do to support each other
We have been finalists at the YMCA Youth Matters Awards multiple times (and the Holly Project is a Youth Matters Awards winner)
Access to our Wisdom Employee Assistance Programme, available 24/7 for advice and support on a range of issues including in-person counselling if needed
Access to a range of discounts and offers via BrightExchange
Pay: £12.60 per hour (pending pay review April 2026)
About us
Wellington YMCA was founded in 1859 and we are proud to have continuously served our community for over 165 years. We’ve delivered all kinds of services during those 165 years – playgroups, gym and leisure facilities, a cafe, hosted WW2 evacuees…we even had a ballroom with fully sprung floor! In the 1990s, there was a need for housing for homeless young adults and that’s been our core service ever since.
We currently offer 40 units of fully furnished supported housing in a mix of self-contained and shared properties. This 24/7 service is staffed by a team of Enablement Officers, Housing Officers, Maintenance Officers, Night Concierges and Day Concierges. Many of our young people have experienced trauma or have very complex backgrounds. At any one time, around a third of our people in this service are care experienced, and around a quarter have a neurodiversity.
Additionally, we run the Holly Project, a service for local survivors of CSE (Child Sexual Exploitation) and their families, delivered by people with lived experience of CSE. The first CSE project of it’s kind, The Holly Project was YMCA Family Project of the Year in 2019, and finalist for YMCA Support and Advice Project of the Year in 2025. It’s served as a blueprint for other services across the country.
Developed in partnership with Y Housing, we also have 28 move-on apartments at the former New College/Wellington Girls High School site. This is a transitional scheme where the expectation is that people move on to something permanent within two years. These flats are let on affordable rents (80% of the local market rate) to young adults aged 18-30 who are in work and need good quality, low-cost housing as a stepping stone to a more permanent home.
About the role
You’ll be working with 16-25 year olds in our Short Term Supported Accommodation (STSA) service, across a number of sites.
Each of our residents has a named Enablement Officer, providing intensive support for a range of non-housing issues. You’ll work alongside them, providing housing-related support to help them sustain their home whilst they work through their support plan. Our aim is to empower residents to be ready to move on from us and live independently within two years.
Day to day you’ll be involved in assessing referrals, resolving anti-social behaviour, monitoring rent accounts and working collaboratively to ensure residents don’t get into debt. You’ll check health and safety standards are being met in properties each week. When issues are discovered, you will demonstrate innovative and non-judgmental ways to teach practical life skills to help our residents maintain their home safely. When things don’t work out, you’ll have the confidence to issue warnings and to escalate matters when necessary.
Working closely with our maintenance officers, you’ll support the Senior Housing Officer to ensure voids are kept to a minimum, manage customers’ expectations around repairs as well as escalate any property maintenance issues.
You will provide housing advice and information to individuals and small groups. You’ll have a holistic customer approach and build good relationships with tenants and colleagues.
Housing experience is preferred but not necessary – if you are the right person for the role, we can teach you the rest!
Our ideal STSA Housing Officer…
Has a positive attitude and genuine desire to make a difference to the young adults in our service
Is calm, engaging, and able to communicate effectively
Is confident with using technology and has great admin skills
Is non-judgemental, open minded and not afraid to get their hands dirty!
Has the ability to teach practical life skills in a safe and engaging way
Can manage or de-escalate anti-social behaviour, in a confident and fair way when necessary
Demonstrates inclusivity, respect, and a commitment to equality and diversity
Other Requirements
This role requires an enhanced DBS check paid for by YMCA Wellington
This role requires the post holder to have a full UK driving licence and own transport to move between sites quickly
Flexibility to cover additional shifts may be required, and we'll always aim to give as much notice as possible.
Please see our website for more information
WHY JOIN US?
We’re more than just a song!
YMCA is one of the ‘Big Six’ youth organisations globally – our staff and residents have had the opportunity to take part not just in national YMCA events, but also visits to India, Denmark and Thailand over the last few years.
Additional annual leave after 3, 5 and 10 years’ service
Our weekly ‘Praise Prize’ to recognise the little things that our team members do to support each other
We have been finalists at the YMCA Youth Matters Awards multiple times (and the Holly Project is a Youth Matters Awards winner)
Access to our Wisdom Employee Assistance Programme, available 24/7 for advice and support on a range of issues including in-person counselling if needed
Access to a range of discounts and offers via BrightExchange
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.