IT Services Senior Support Technician
| Posting date: | 19 November 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £30,471 - £32,242 |
| Hours: | Full time |
| Closing date: | 24 November 2025 |
| Location: | Exeter, Devon, EX4 4JS |
| Remote working: | On-site only |
| Company: | eTeach UK Limited |
| Job type: | Permanent |
| Job reference: | 1518596 |
Summary
Are you a proactive, solutions-focused IT professional who thrives on delivering exceptional support? We’re looking for a Senior IT Services Support Technician to play a key role in ensuring our staff and students enjoy a seamless, high-quality digital experience across campus.
In this senior position, you’ll lead by example — providing frontline technical assistance, mentoring colleagues, driving innovation, and contributing to the continuous improvement of our IT Services.
What You’ll Do
Deliver expert frontline support—both in-person and remotely—for endpoint devices, AV equipment, supported software, and digital services.
Troubleshoot and resolve incidents and service requests, ensuring a smooth and efficient IT experience for all end users.
Provide technical support for college events, ensuring AV and IT systems operate flawlessly.
Mentor and train members of the IT Services Support Team, promoting best practice in support, implementation, maintenance, and problem solving.
Work collaboratively with IT Services colleagues and end users to identify needs and deliver innovative, effective solutions.
Maintain high standards of documentation, following all IT Services policies, procedures, and best practices.
Take a leading role in improving IT Services processes, systems, and team performance.
Support occasional out-of-hours operations when required.
Uphold and model the college’s values, setting a positive example for colleagues and students.
What You’ll Bring
Strong technical expertise across endpoint devices, AV technologies, and commonly used software and digital services.
Excellent troubleshooting skills, with a calm, customer-focused approach.
Clear communication abilities, with confidence in engaging users at all levels of technical ability.
Experience mentoring or supporting colleagues, with a commitment to team development.
A proactive mindset, always looking for opportunities to improve systems and services.
A dedication to high-quality service delivery and a passion for helping others succeed.
Why Join Us?
You’ll join a forward-thinking college that values innovation, collaboration, and professional growth. We offer ongoing training, opportunities to expand your skill set, and the chance to make a real impact in a supportive and friendly environment.
Ambition, Collaboration, Energy. These are our values. Watch a short video to learn more, and see what our staff have to say on our careers page.· If you’re reading this on our website, click the apply button below.
· If you’re reading this elsewhere, visit our vacancies page to apply.
The closing date is 24th November at midnight.
Interviews will be held on 1st December.
No CVs or agencies please.
Everyone’s welcome to apply for a role here, regardless of personal characteristics, including race, age, gender, religion, ability, disability, or sexuality.
We’re totally committed to the safeguarding and welfare of all our students, and we expect you to be too. We follow safer recruitment statutory guidance (Keeping Children Safe in Education). If you’re successful, you’ll be required to complete thorough pre-employment checks, including an enhanced DBS check and satisfactory references. All posts at Exeter College are exempt from the Rehabilitation of Offenders Act (ROA) 1974. The amendments to the ROA 1974 (Exceptions Order 1975, (amended 2013 and 2020)) mean that when applying for certain jobs and activities, certain spent convictions and cautions are ‘protected’, so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. The MOJ’s guidance on the Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975, provides information about which convictions must be declared during job applications, related exceptions and further information.
In this senior position, you’ll lead by example — providing frontline technical assistance, mentoring colleagues, driving innovation, and contributing to the continuous improvement of our IT Services.
What You’ll Do
Deliver expert frontline support—both in-person and remotely—for endpoint devices, AV equipment, supported software, and digital services.
Troubleshoot and resolve incidents and service requests, ensuring a smooth and efficient IT experience for all end users.
Provide technical support for college events, ensuring AV and IT systems operate flawlessly.
Mentor and train members of the IT Services Support Team, promoting best practice in support, implementation, maintenance, and problem solving.
Work collaboratively with IT Services colleagues and end users to identify needs and deliver innovative, effective solutions.
Maintain high standards of documentation, following all IT Services policies, procedures, and best practices.
Take a leading role in improving IT Services processes, systems, and team performance.
Support occasional out-of-hours operations when required.
Uphold and model the college’s values, setting a positive example for colleagues and students.
What You’ll Bring
Strong technical expertise across endpoint devices, AV technologies, and commonly used software and digital services.
Excellent troubleshooting skills, with a calm, customer-focused approach.
Clear communication abilities, with confidence in engaging users at all levels of technical ability.
Experience mentoring or supporting colleagues, with a commitment to team development.
A proactive mindset, always looking for opportunities to improve systems and services.
A dedication to high-quality service delivery and a passion for helping others succeed.
Why Join Us?
You’ll join a forward-thinking college that values innovation, collaboration, and professional growth. We offer ongoing training, opportunities to expand your skill set, and the chance to make a real impact in a supportive and friendly environment.
Ambition, Collaboration, Energy. These are our values. Watch a short video to learn more, and see what our staff have to say on our careers page.· If you’re reading this on our website, click the apply button below.
· If you’re reading this elsewhere, visit our vacancies page to apply.
The closing date is 24th November at midnight.
Interviews will be held on 1st December.
No CVs or agencies please.
Everyone’s welcome to apply for a role here, regardless of personal characteristics, including race, age, gender, religion, ability, disability, or sexuality.
We’re totally committed to the safeguarding and welfare of all our students, and we expect you to be too. We follow safer recruitment statutory guidance (Keeping Children Safe in Education). If you’re successful, you’ll be required to complete thorough pre-employment checks, including an enhanced DBS check and satisfactory references. All posts at Exeter College are exempt from the Rehabilitation of Offenders Act (ROA) 1974. The amendments to the ROA 1974 (Exceptions Order 1975, (amended 2013 and 2020)) mean that when applying for certain jobs and activities, certain spent convictions and cautions are ‘protected’, so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. The MOJ’s guidance on the Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975, provides information about which convictions must be declared during job applications, related exceptions and further information.