Head of Operations and Controls - Legal & Secretariat
| Posting date: | 19 November 2025 |
|---|---|
| Salary: | £104,992 to £123,520 per year |
| Hours: | Full time |
| Closing date: | 03 December 2025 |
| Location: | Halifax, West Yorkshire, HX1 2RG |
| Company: | Lloyds Banking Group |
| Job type: | Permanent |
| Job reference: | 147663_1763561677 |
Summary
Are you looking for a role in a dynamic, agile working environment that will provide you with an outstanding opportunity to help the Legal & Secretariat function to be Future Ready?
Do you have experience in a Chief Operating office setting or in Legal operations, where you have delivered costs and headcount to budget, been part of resetting risk, had oversight of third party suppliers, been the business owner of a Platform application, and had policy compliance oversight for the function? If you're saying yes to some or all of these, then this opportunity may be perfect for you.
JOB TITLE: Head of Operations and Controls - Legal & Secretariat
SALARY: £104,992 - £123,520
LOCATIONS: Edinburgh, Bristol, Chester, Halifax, Leeds and Newport
HOURS: Full-time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.
About this Opportunity
Legal & Secretariat (L&S) is a forward-looking and innovative team with a clear ambition to be multi-skilled, agile team, capitalising on technology and being informed by data. We provide expert legal & governance advice and support to businesses and functions across the Group in service of our purpose to Help Britain Prosper.
You will lead the Legal Operations team of circa 12 colleagues who serve the teams providing legal and governance advice. The Legal Operations team incorporates the Chief Controls Office, the Business Unit Data Office and Supplier Management.
Key responsibilities
Being part of the L&S Extended Leadership Team involves working closely with the L&S Senior Leadership Team to deliver L&S strategy and change activity. You will be responsible for leading on the achievement of the function's balanced scorecard objectives on budget, headcount, risk and people metrics.
The role includes governance of the L&S function including budget forecasting, strategic workforce planning and Organisation Health reviews. You will also be a member of the Disputes & Operations Leadership team, reporting to the General Counsel, Disputes & Operations.
We're looking for an experienced and proactive leader, who can:
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Be highly motivated and play a key role in enabling the delivery of first-class, technology enabled services.
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Demonstrate ability to handle high-profile priorities simultaneously and an ability to think in an agile way, and quickly 'join the dots' between discrete pieces of information.
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Be a confident and credible communicator and writer, able to influence and give concise, persuasive advice at the highest level.
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Be versatile and be able to work at pace.
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Demonstrate exceptional people skills and a strong passion for building relationships and supporting colleagues' development.
What you'll need
Experience in a Chief Operating Office setting or in Legal Operations, where you:
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have delivered costs and headcount to budget;
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have been part of resetting risk or risk management;
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had oversight of third party suppliers;
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have been the business owner of a Platform application; and
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had oversight of policy compliance for the function
About working for us
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we're committed to creating an environment in which everyone can thrive, learn and develop.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.
We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
We also offer a wide-ranging benefits package, which includes:
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A generous pension contribution of up to 15%
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An annual performance-related bonus
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Share schemes including free shares
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Benefits you can adapt to your lifestyle, such as discounted shopping
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30 days' holiday, with bank holidays on top
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A range of wellbeing initiatives and generous parental leave policies
If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you.
Proud member of the Disability Confident employer scheme