People Assistant
| Posting date: | 19 November 2025 |
|---|---|
| Salary: | £24,937.00 to £26,598.00 per year |
| Additional salary information: | £24937.00 - £26598.00 a year |
| Hours: | Full time |
| Closing date: | 03 December 2025 |
| Location: | Wakefield, WF1 1LT |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | D9475-ICB-651 |
Summary
Main Duties and Responsibilities: Carry out a range of HR administrative functions including supporting HR activity, form processing, ESR updating, employment and recruitment process. Maintain the e-mail queries inbox, triage, and redistribute more complex queries to the wider team. Provide support and advice to employees and managers on routine Human Resource issues e.g., disciplinary, grievance, attendance management, flexible working, terms, and conditions of service, learning and development etc. Provide advice and guidance to managers on recruitment and selection, including job descriptions, advertising, shortlisting, and interviewing. Support key projects of the Corporate People Team Work plan. Compile data to support HR activities and reports including the workforce report using HR systems (ESR). Maintain and monitor monthly reports and database including supporting recruitment activity, absence reporting and professional registrations. Support with Learning Development and Induction such as the administration of training sessions, updating ESR systems and communication to employees. Provide administrative support to the Agenda for Change Job Matching process by setting up panels, preparing packs, updating spreadsheets, and providing feedback to managers on outcomes as appropriate or by supporting the job matching provision. Take formal notes/minutes at meetings, investigation meetings and hearings as required. Oversee filing and archiving of HR personal files, case records and recruitment activity. Maintain confidentiality of personal data relating to staff Responds politely, efficiently, effectively, and sensitively to all telephone, email and in person enquiries. Work under supervision but responsible for managing their work on a day-to-day basis. Work most of their time at a PC where there are frequent interruptions from telephone calls or visits to the department and calls received into the team may be from distressed members of staff and will require sensitivity, tact, and discretion. Make changes to own practice and offer suggestions for improving services ensuring that any service development initiatives take account of the views of key stakeholders including staff. Communication: The role involves dealing with staff, partners, and members of the public by phone, email and in person. The post holder will be required to communicate clearly to a variety of individuals where there may be barriers to understanding because of language or emotional state. Tact, diplomacy, and persuasion skills will be required to deal with sensitive issues. Organisation, Planning & Judgements: Make a judgement of when to escalate queries and seek advice and support as required. Become familiar with HR policies and procedures to advise queries coming into the team via phone or email, on basic general queries or signpost staff to find the specific information and escalate to a People Advisor where the query is more complex or further advice is required. The post holder must have highly developed organisation and planning skills to prioritise the demands of the role. Book meeting rooms for HR colleagues as required across the directorate. Information Resources: Record and transcribe formal notes in meetings with members of staff that may be of a sensitive and difficult nature, e.g., sickness absence, disciplinary or grievances. Support in the response to Freedom of Information Act (FOI) and Subject Access Requests (SAR) enquiries. Finance: Support the arranging/ booking of events and the purchase of any supplies. Manage petty cash if appropriate.