Interchange Supervisor
| Posting date: | 19 November 2025 |
|---|---|
| Hours: | Part time |
| Closing date: | 17 December 2025 |
| Location: | West Yorkshire, LS15 0AE |
| Company: | Alfa Leisureplex Group |
| Job type: | Permanent |
| Job reference: | ORG1960-SK1445812SkeIS |
Summary
Alfa Leisureplex Group has an opportunity for an Interchange Supervisor to join the Alfa Coaches team based at Skelton Lake Services, Leeds.
You will join us on a Permanent basis and you will receive a competitive rate of £17.05 or £51.15 per 3 hour session.
Role Responsibilities:
You will work at Skelton Lake Services on a part time basis, usually working a session of 3 hours at a time. The ideal applicant will be flexible with working hours.
As the Interchange Supervisor you will have responsibility for the smooth operation of the coach interchange sessions. The main aspects of your role will be to make sure customers have a first-class experience in the transition from the interchange to their coach and onward bound to their holiday or home. You will liaise with both Alfa and 3rd party coach drivers to make sure they are parked in the correct bays and assist with the transfer of luggage safely and securely.
You will be the natural point of contact for customers, answering any questions they may have and assisting where appropriate. Supervision of the on-site team and the planning of the resource needed in relation to the numbers passing through the interchange will also be a key aspect of the role.
Close liaison with the Traffic Office based at our Head Office in Chorley, Lancashire via telephone will be required. You will be required to be a well organised individual with the ability to read information and complete a small amount of paperwork for each session.
Hours of work:
Part Time – Late October to Mid March: 2 sessions a week (usually Monday and Friday), although we don’t operate in January besides the returning new year’s tours on the 3 January 2027.
Mid March to Late October: 2-6 sessions a week (usually Wednesday, Saturday, Sunday and some Mondays and Fridays)
Who are we looking for:
Essential:
Customer focussed attitude
Excellent verbal and written communication skills
Organisational & problem solving abilities
Desirable
Experience in the Coach travel industry
Previous experience in a customer focussed role
Supervisory experience
Benefits of being an employee at ALG:
Bi-annual tax free dividend due to our employee owned status
Funding for any relevant training courses to aid your development
Job Security – our employee owned status provides better job security, as we cant be sold to another company
Support and continuous development opportunities
Fantastic discounts on our holidays and hotel stays
Employee assistance programme - Health Assured
Length of service rewards
Build your pension – we have a pension scheme in place that the Company contributes towards
Reward and engagement programmes
The Alfa Leisureplex Group is one of the UK’s most highly respected coach holiday and hotel companies with a consolidated turnover of over £60 million per year. We are the UK’s only employee-owned Travel Group and our brands include Leisureplex Hotels, Alfa Travel and David Urquhart Travel. Our mission is to provide high quality memorable holidays for our guests
Leisureplex Hotels own and operate 25 hotels in the UK’s most popular seaside locations. We have a combined bed stock of over 2,050 rooms and achieve strong all year-round occupancies due to our sister brands Alfa Travel, Alfa Scotland plus our links to other coach operators and group organisers. We also cater for Self-Drive guests and direct hotel bookings.
As an employee-owned business with over 900 employee owners, we see our people as our most valuable asset in growing our business and continuing to provide a high quality service to our customers.
If you feel you have the necessary skills to be a successful Interchange Supervisor within the Alfa Leisureplex Group, click ‘apply’ today. We’d love to hear from you!
You will join us on a Permanent basis and you will receive a competitive rate of £17.05 or £51.15 per 3 hour session.
Role Responsibilities:
You will work at Skelton Lake Services on a part time basis, usually working a session of 3 hours at a time. The ideal applicant will be flexible with working hours.
As the Interchange Supervisor you will have responsibility for the smooth operation of the coach interchange sessions. The main aspects of your role will be to make sure customers have a first-class experience in the transition from the interchange to their coach and onward bound to their holiday or home. You will liaise with both Alfa and 3rd party coach drivers to make sure they are parked in the correct bays and assist with the transfer of luggage safely and securely.
You will be the natural point of contact for customers, answering any questions they may have and assisting where appropriate. Supervision of the on-site team and the planning of the resource needed in relation to the numbers passing through the interchange will also be a key aspect of the role.
Close liaison with the Traffic Office based at our Head Office in Chorley, Lancashire via telephone will be required. You will be required to be a well organised individual with the ability to read information and complete a small amount of paperwork for each session.
Hours of work:
Part Time – Late October to Mid March: 2 sessions a week (usually Monday and Friday), although we don’t operate in January besides the returning new year’s tours on the 3 January 2027.
Mid March to Late October: 2-6 sessions a week (usually Wednesday, Saturday, Sunday and some Mondays and Fridays)
Who are we looking for:
Essential:
Customer focussed attitude
Excellent verbal and written communication skills
Organisational & problem solving abilities
Desirable
Experience in the Coach travel industry
Previous experience in a customer focussed role
Supervisory experience
Benefits of being an employee at ALG:
Bi-annual tax free dividend due to our employee owned status
Funding for any relevant training courses to aid your development
Job Security – our employee owned status provides better job security, as we cant be sold to another company
Support and continuous development opportunities
Fantastic discounts on our holidays and hotel stays
Employee assistance programme - Health Assured
Length of service rewards
Build your pension – we have a pension scheme in place that the Company contributes towards
Reward and engagement programmes
The Alfa Leisureplex Group is one of the UK’s most highly respected coach holiday and hotel companies with a consolidated turnover of over £60 million per year. We are the UK’s only employee-owned Travel Group and our brands include Leisureplex Hotels, Alfa Travel and David Urquhart Travel. Our mission is to provide high quality memorable holidays for our guests
Leisureplex Hotels own and operate 25 hotels in the UK’s most popular seaside locations. We have a combined bed stock of over 2,050 rooms and achieve strong all year-round occupancies due to our sister brands Alfa Travel, Alfa Scotland plus our links to other coach operators and group organisers. We also cater for Self-Drive guests and direct hotel bookings.
As an employee-owned business with over 900 employee owners, we see our people as our most valuable asset in growing our business and continuing to provide a high quality service to our customers.
If you feel you have the necessary skills to be a successful Interchange Supervisor within the Alfa Leisureplex Group, click ‘apply’ today. We’d love to hear from you!