Housing Case Officer (Financial Assistance)
| Posting date: | 19 November 2025 |
|---|---|
| Salary: | £25,583 to £28,142 per year, pro rata |
| Additional salary information: | Local Government Pension Scheme |
| Hours: | Part time |
| Closing date: | 10 December 2025 |
| Location: | Barnstaple, Devon |
| Remote working: | On-site only |
| Company: | North Devon District Council |
| Job type: | Temporary |
| Job reference: |
Summary
To support the efficient delivery, monitoring and recovery of deposit and rent in advance payments to prevent homelessness.
To support the delivery of other types of homelessness prevention and recovery services for people who are at risk of/ homeless.
To implement important financial controls for the Housing Service (particularly around the payment and recovery of deposits and rent in advance).
Process homelessness prevention cases, applications and complaints efficiently and effectively for our customers.
Signpost people with housing issues to appropriate agencies and expert advisors.
Assist with more complex and contentious cases, being led by specialist officers.
Access and update customer and back-office information systems.
Deliver a broad range of administration functions, e.g. consultations, purchasing, data collection, note and Minute taking at internal and multi agency meetings.
Produce accurate and timely performance management information.
Receive and deal with FOI requests, reporting back with findings within the prescribed timescale.
Web author/liaison point for service web pages and Open Data sets.
Cover/support the work of other case officers, when they are absent or at times of high demand.
To support the delivery of other types of homelessness prevention and recovery services for people who are at risk of/ homeless.
To implement important financial controls for the Housing Service (particularly around the payment and recovery of deposits and rent in advance).
Process homelessness prevention cases, applications and complaints efficiently and effectively for our customers.
Signpost people with housing issues to appropriate agencies and expert advisors.
Assist with more complex and contentious cases, being led by specialist officers.
Access and update customer and back-office information systems.
Deliver a broad range of administration functions, e.g. consultations, purchasing, data collection, note and Minute taking at internal and multi agency meetings.
Produce accurate and timely performance management information.
Receive and deal with FOI requests, reporting back with findings within the prescribed timescale.
Web author/liaison point for service web pages and Open Data sets.
Cover/support the work of other case officers, when they are absent or at times of high demand.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.