Housing Support Worker
| Posting date: | 19 November 2025 |
|---|---|
| Salary: | £24,531.00 per year |
| Hours: | Full time |
| Closing date: | 02 December 2025 |
| Location: | Caerphilly, Caerphilly County |
| Remote working: | On-site only |
| Company: | Pobl Group |
| Job type: | Permanent |
| Job reference: | 509511 |
Summary
At Pobl Group, this role is best known as Scheme Support Officer. We are looking for a passionate and engaging individual to join our Supported Housing accommodation team in Caerphilly as a Scheme Support Officer. This is predominantly a waking night role with occasional weekend day shifts. If you would like the opportunity to make a difference to the people we support, then please read on...
Job Specifics:
Full Time – 37 hours
Permanent Contract
Salary for this role is £24,531.00
Work Pattern: days and weekend availability
What is great about the role?
Tŷ Croeso is a 10-bed supported accommodation that provides support to homeless individuals aged 18 and over. You will be working with a diverse group of people from varying backgrounds, some of whom may have experienced trauma and complex needs. Every day is different, you’ll be learning new skills and have opportunity to work with a variety of agencies. We engage with the people we support through positive meaningful activities and provide a Psychologically Informed Environment. Your role would be working alongside the project workers promoting tenancy management skills to our clients and providing any other housing related support they may require. Also, as a Pobl Difference Maker you really are part of something special where you and your opinion matters. We have a culture built on our values to be Positive, Considerate and Connected.
Your day will consist of:
Engaging and interacting with the people we support
Supporting Project Workers in delivering workshops relating to tenancy management and health and wellbeing
Welfare checks
Dealing with challenging behaviours
Addressing any additional needs, the people we support might have
Our aim is to ensure we equip these individuals with the knowledge and tools they need to live independently. You will work with a range of different personalities and behaviours so you will need to be able to adapt your approach to engage with a diverse cliental.
Who we are looking for:
Please demonstrate in your application form how you:
Have knowledge of issues facing vulnerable and homeless people
Have good organisation, IT and record keeping skills
Can work part of a team and on an individual basis
Deal with difficult situations
Have good listening skills
It would be desirable for the successful candidate to have a full drivers licence and access to a vehicle.
Pobl Benefits:
Enhanced DBS which we will pay for
26 days (pro rata) holiday entitlement plus Bank holidays, rising to 27 days after 1 years’ service or cash equivalent of 1 days’ annual leave
Pension scheme.
Sick Pay, rising with length of service up to 6 months full pay after 4 years
Bespoke learning pathway with the support from an experienced Learning and Development team
Internal Progression.
Wellbeing and psychological support
Time for Talk counselling service
Colleague Discount platform
Blue Light Card Eligibility giving discounts at 15,000 brands
45p per mile
FREDIE
At Pobl Group we are guided, in all that we do, by a group of principles that we call FREDIE, these are: Fairness, Respect, Equality, Diversity, Inclusion, Engagement. This means that whatever your background, you will have an equal opportunity at Pobl Group and we encourage you to apply now.
If you would like any support with your application or to discuss any adjustments that you may require to support you to application process, please contact support.talent@poblgroup.co.uk or 0300 3735262
What do you need to do now?
If you have the skills and experience required to be our next difference maker, please apply now. We will just require an up-to-date CV along with a few contact details so that we can get back in touch with you. We are interviewing quickly so please don’t delay in applying.
Further information can be found on the Job Description.
Job Specifics:
Full Time – 37 hours
Permanent Contract
Salary for this role is £24,531.00
Work Pattern: days and weekend availability
What is great about the role?
Tŷ Croeso is a 10-bed supported accommodation that provides support to homeless individuals aged 18 and over. You will be working with a diverse group of people from varying backgrounds, some of whom may have experienced trauma and complex needs. Every day is different, you’ll be learning new skills and have opportunity to work with a variety of agencies. We engage with the people we support through positive meaningful activities and provide a Psychologically Informed Environment. Your role would be working alongside the project workers promoting tenancy management skills to our clients and providing any other housing related support they may require. Also, as a Pobl Difference Maker you really are part of something special where you and your opinion matters. We have a culture built on our values to be Positive, Considerate and Connected.
Your day will consist of:
Engaging and interacting with the people we support
Supporting Project Workers in delivering workshops relating to tenancy management and health and wellbeing
Welfare checks
Dealing with challenging behaviours
Addressing any additional needs, the people we support might have
Our aim is to ensure we equip these individuals with the knowledge and tools they need to live independently. You will work with a range of different personalities and behaviours so you will need to be able to adapt your approach to engage with a diverse cliental.
Who we are looking for:
Please demonstrate in your application form how you:
Have knowledge of issues facing vulnerable and homeless people
Have good organisation, IT and record keeping skills
Can work part of a team and on an individual basis
Deal with difficult situations
Have good listening skills
It would be desirable for the successful candidate to have a full drivers licence and access to a vehicle.
Pobl Benefits:
Enhanced DBS which we will pay for
26 days (pro rata) holiday entitlement plus Bank holidays, rising to 27 days after 1 years’ service or cash equivalent of 1 days’ annual leave
Pension scheme.
Sick Pay, rising with length of service up to 6 months full pay after 4 years
Bespoke learning pathway with the support from an experienced Learning and Development team
Internal Progression.
Wellbeing and psychological support
Time for Talk counselling service
Colleague Discount platform
Blue Light Card Eligibility giving discounts at 15,000 brands
45p per mile
FREDIE
At Pobl Group we are guided, in all that we do, by a group of principles that we call FREDIE, these are: Fairness, Respect, Equality, Diversity, Inclusion, Engagement. This means that whatever your background, you will have an equal opportunity at Pobl Group and we encourage you to apply now.
If you would like any support with your application or to discuss any adjustments that you may require to support you to application process, please contact support.talent@poblgroup.co.uk or 0300 3735262
What do you need to do now?
If you have the skills and experience required to be our next difference maker, please apply now. We will just require an up-to-date CV along with a few contact details so that we can get back in touch with you. We are interviewing quickly so please don’t delay in applying.
Further information can be found on the Job Description.