Complex Manager
| Posting date: | 19 November 2025 |
|---|---|
| Salary: | £38,000 per year |
| Hours: | Full time |
| Closing date: | 19 December 2025 |
| Location: | NE71 6NJ |
| Remote working: | On-site only |
| Company: | Verdant Leisure Limited |
| Job type: | Permanent |
| Job reference: | RSCM1911 |
Summary
Complex Manager
We’re getting ready for an exciting transformation as our venue undergoes a full refurbishment, including a modern, brand-new kitchen.
We’re now looking for enthusiastic, committed individuals to join us ahead of our relaunch. Expected start date from February 2026!
If you believe in being brilliant at the basics, delivering consistently high standards, and creating great guest experiences, we’d love to hear from you. We’re looking for people who bring energy, reliability, and a positive attitude to every shift.
We also offer on-site staff accommodation*, making it easy for you to focus on what you do best from day one.
If you’re ready to join a refreshed, modern, and fast-paced environment where your effort truly makes a difference, this could be the perfect next step for you.
Salary: From £38,000 pa depending on experience
Contract Type: Permanent
Hours: Full time, 45 hours over 5 days each week. Shifts will include evenings, weekends and bank holidays.
Location: Riverside Leisure Park, South Rd, Wooler NE71 6NJ
About the Role: With overall responsibility for the food and beverage service across the venue you will oversee all aspects of the service and the staff, leading by example with a friendly and professional approach. Ensuring our customers are having the best experience possible is an integral part of the role, whether it is dealing with complaints swiftly, mentoring the team in customer service excellence or just getting stuck into whatever tasks need completing during a busy shift. Achieving KPIs related to stock management, wage percentages and team development will be a key part of this role.
Typical duties and responsibilities include:
• Oversee the daily operations of all food and beverage outlets within the holiday park
• Develop and implement strategies to increase sales and improve guest satisfaction
• Create and manage budgets for all food and beverage outlets
• Train, supervise and manage a team of food and beverage staff across multiple venues
• Maintain inventory and ordering of food and beverage supplies across multiple venues
• Monitor and control stock levels, waste and wage percentages across multiple venues
• Collaborate with other departments to ensure excellent customer service and positive interactions
• Develop and motivate the team to achieve their full potential
About the Person: You will need to have previous experience of managing a food and beverage service and be able to demonstrate effective measures for reducing waste and increasing sales. You will also need to have previous experience with managing and developing a staff team and be able to demonstrate effective ways of motivating the team to achieve excellence. Good knowledge of the licensing laws (plus a personal license) and food standards agency code of practice is essential.
Skills and experience required:
• Proven experience as a multi-site F&B Manager or a similar role
• Experience managing multiple venues, stock control, and managing wage percentages
• Strong leadership and people management skills
• Strong financial acumen and ability to create and manage budgets
• A good knowledge of relevant Licencing Laws and food safety standards
• Excellent communication, numeracy and organisational skills.
• A flexible, friendly and professional manner.
• A strong commitment to delivering consistently exceptional customer service.
Benefits: When you join Team Verdant you will be working in a fun and collaborative environment. You can also take advantage of some fantastic benefits including:
• Enhanced annual leave entitlement for length of service;
• Save money with our online discount platform;
• Discounts on park breaks for you, your friends and your family;
• Discounts on park facilities, including restaurant and leisure;
• An annual 'Verdant Experience' – a park break, but with no charge!;
• Access to a 24/7 confidential counselling and advice line;
• Opportunities for recognition and reward;
• Training & development opportunities
About the Company: Verdant Leisure own and operate holiday parks in some of the UK’s most picturesque spots across Scotland and England. Each of our parks are unique with plenty to offer, whether its beach-side or countryside, self-catering holidays or holiday home ownership, entertainment in our bars and restaurants or a relaxing swim in our pools. We are passionate about our customers and work hard to ensure they have the best possible experience at our parks.
Verdant Leisure is an equal opportunities employer and a member of the Disability Confident scheme. Please contact us if you require any information in an alternative format.
We’re getting ready for an exciting transformation as our venue undergoes a full refurbishment, including a modern, brand-new kitchen.
We’re now looking for enthusiastic, committed individuals to join us ahead of our relaunch. Expected start date from February 2026!
If you believe in being brilliant at the basics, delivering consistently high standards, and creating great guest experiences, we’d love to hear from you. We’re looking for people who bring energy, reliability, and a positive attitude to every shift.
We also offer on-site staff accommodation*, making it easy for you to focus on what you do best from day one.
If you’re ready to join a refreshed, modern, and fast-paced environment where your effort truly makes a difference, this could be the perfect next step for you.
Salary: From £38,000 pa depending on experience
Contract Type: Permanent
Hours: Full time, 45 hours over 5 days each week. Shifts will include evenings, weekends and bank holidays.
Location: Riverside Leisure Park, South Rd, Wooler NE71 6NJ
About the Role: With overall responsibility for the food and beverage service across the venue you will oversee all aspects of the service and the staff, leading by example with a friendly and professional approach. Ensuring our customers are having the best experience possible is an integral part of the role, whether it is dealing with complaints swiftly, mentoring the team in customer service excellence or just getting stuck into whatever tasks need completing during a busy shift. Achieving KPIs related to stock management, wage percentages and team development will be a key part of this role.
Typical duties and responsibilities include:
• Oversee the daily operations of all food and beverage outlets within the holiday park
• Develop and implement strategies to increase sales and improve guest satisfaction
• Create and manage budgets for all food and beverage outlets
• Train, supervise and manage a team of food and beverage staff across multiple venues
• Maintain inventory and ordering of food and beverage supplies across multiple venues
• Monitor and control stock levels, waste and wage percentages across multiple venues
• Collaborate with other departments to ensure excellent customer service and positive interactions
• Develop and motivate the team to achieve their full potential
About the Person: You will need to have previous experience of managing a food and beverage service and be able to demonstrate effective measures for reducing waste and increasing sales. You will also need to have previous experience with managing and developing a staff team and be able to demonstrate effective ways of motivating the team to achieve excellence. Good knowledge of the licensing laws (plus a personal license) and food standards agency code of practice is essential.
Skills and experience required:
• Proven experience as a multi-site F&B Manager or a similar role
• Experience managing multiple venues, stock control, and managing wage percentages
• Strong leadership and people management skills
• Strong financial acumen and ability to create and manage budgets
• A good knowledge of relevant Licencing Laws and food safety standards
• Excellent communication, numeracy and organisational skills.
• A flexible, friendly and professional manner.
• A strong commitment to delivering consistently exceptional customer service.
Benefits: When you join Team Verdant you will be working in a fun and collaborative environment. You can also take advantage of some fantastic benefits including:
• Enhanced annual leave entitlement for length of service;
• Save money with our online discount platform;
• Discounts on park breaks for you, your friends and your family;
• Discounts on park facilities, including restaurant and leisure;
• An annual 'Verdant Experience' – a park break, but with no charge!;
• Access to a 24/7 confidential counselling and advice line;
• Opportunities for recognition and reward;
• Training & development opportunities
About the Company: Verdant Leisure own and operate holiday parks in some of the UK’s most picturesque spots across Scotland and England. Each of our parks are unique with plenty to offer, whether its beach-side or countryside, self-catering holidays or holiday home ownership, entertainment in our bars and restaurants or a relaxing swim in our pools. We are passionate about our customers and work hard to ensure they have the best possible experience at our parks.
Verdant Leisure is an equal opportunities employer and a member of the Disability Confident scheme. Please contact us if you require any information in an alternative format.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.