Housing Officer
| Posting date: | 19 November 2025 |
|---|---|
| Salary: | £36,363 to £38,220 per year |
| Hours: | Full time |
| Closing date: | 01 December 2025 |
| Location: | Ipswich, Suffolk |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Ipswich Borough Council |
| Job type: | Permanent |
| Job reference: | REQ01083 |
Summary
The Housing Officer will provide flexible, responsive housing management support across Ipswich Borough Council’s housing stock, ensuring tenants receive high-quality services and assistance to maintain their tenancies. This role is designed to adapt to changing service needs and priorities, offering targeted support where demand is greatest.
The initial priority will be to support the Council’s Sheltered Housing schemes during a significant transition period. Following a Council Executive Committee decision to decant certain schemes, the postholder will play a critical role in:
Tenant Support: Providing practical and emotional support to residents affected by the decant process, ensuring clear communication and guidance throughout.
Rehousing Coordination: Assisting tenants in identifying suitable alternative accommodation, managing transfers, and liaising with internal teams and external partners to facilitate smooth moves.
Service Continuity: Maintaining a strong presence within Sheltered Housing communities to address concerns, resolve issues promptly, and uphold the Council’s commitment to tenant wellbeing.
Core Responsibilities:
Deliver housing management services across general needs and specialist housing, including tenancy management, ASB, income management, and estate management.
Act as a point of contact for tenants, providing advice on housing-related matters and signposting to support services where appropriate.
Respond to emerging priorities within the Housing Service (Tenancy Services), offering flexible cover and expertise across different areas as required.
Ensure compliance with relevant legislation, policies, and procedures, maintaining accurate records and reporting outcomes.
Skills and Attributes:
Strong interpersonal and communication skills, with the ability to build trust and rapport with tenants during periods of change.
Problem-solving ability and resilience in managing complex situations sensitively.
Knowledge of housing legislation and tenancy management best practice.
Ability to work independently and adapt to shifting priorities in a dynamic environment.
This role offers the successful applicant an opportunity to build and develop a new or existing career in Housing Management, you will be joining a high performing team who are embarking on an exciting period of change to meet the increased demand for our services. Your days/weeks will be diverse and varied, though you have the opportunity to manage your own calendar to best suit the needs of tenants within your allocated round (patch). A mix of site visits, office-based duty and working from home will provide a modern “hybrid” approach to achieving a responsive and objective focussed role.
As a Housing Officer, you will have the opportunity to engage with local communities and Councillors to understand the needs of the neighbourhoods you will be managing. You will also work hand-in-hand with your Neighbourhood Team Manager and our Tenant Participation Officer to deliver annual community events, as well as help shape our service delivery collaboratively with the wider team. As an effective Housing Officer, you will also engage with various partnership agencies to assist and ensure the safety of tenants within your allocated round.
We are looking for a highly motivated and innovative individual to join our friendly, hard working team who have a comprehensive knowledge of housing management and communities across Ipswich. This is an excellent environment for those looking for a long-term career, with various internal opportunities for training, development, progression and a generous staff offer.
Hours of work are 37 hours per week, Monday to Friday.
The post holder will be required to work some evenings, with the opportunity to accrue 12 days of flexi time per year (in addition to the holiday already offered).
DBS clearance is required for this role.
This post is offered on a full time, permanent basis.
As well as a good salary, we offer a career average pension scheme, generous holiday and sick pay entitlements, subsidised parking, public transport discounts, free swimming, cycle purchase scheme, plenty of personal and professional development opportunities, flexible working, hybrid working opportunities, Employee Assistance Programme and the opportunity to work with great colleagues.
For more information about this role please contact Kevin Barnes (he/him) on 07736 826040 or via email kevin.barnes@ipswich.gov.uk
If you require any assistance or reasonable adjustments during the application or recruitment process, please let us know so that the appropriate arrangements can be put in place.
Please download the Job Description and Person Specification to find out more about this role: Job Description and Person Specification
The selection process will be via formal interview in person. Interviews will take place W/C 8th December 2025.
Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications.
Please note we do not accept Cv’s
The initial priority will be to support the Council’s Sheltered Housing schemes during a significant transition period. Following a Council Executive Committee decision to decant certain schemes, the postholder will play a critical role in:
Tenant Support: Providing practical and emotional support to residents affected by the decant process, ensuring clear communication and guidance throughout.
Rehousing Coordination: Assisting tenants in identifying suitable alternative accommodation, managing transfers, and liaising with internal teams and external partners to facilitate smooth moves.
Service Continuity: Maintaining a strong presence within Sheltered Housing communities to address concerns, resolve issues promptly, and uphold the Council’s commitment to tenant wellbeing.
Core Responsibilities:
Deliver housing management services across general needs and specialist housing, including tenancy management, ASB, income management, and estate management.
Act as a point of contact for tenants, providing advice on housing-related matters and signposting to support services where appropriate.
Respond to emerging priorities within the Housing Service (Tenancy Services), offering flexible cover and expertise across different areas as required.
Ensure compliance with relevant legislation, policies, and procedures, maintaining accurate records and reporting outcomes.
Skills and Attributes:
Strong interpersonal and communication skills, with the ability to build trust and rapport with tenants during periods of change.
Problem-solving ability and resilience in managing complex situations sensitively.
Knowledge of housing legislation and tenancy management best practice.
Ability to work independently and adapt to shifting priorities in a dynamic environment.
This role offers the successful applicant an opportunity to build and develop a new or existing career in Housing Management, you will be joining a high performing team who are embarking on an exciting period of change to meet the increased demand for our services. Your days/weeks will be diverse and varied, though you have the opportunity to manage your own calendar to best suit the needs of tenants within your allocated round (patch). A mix of site visits, office-based duty and working from home will provide a modern “hybrid” approach to achieving a responsive and objective focussed role.
As a Housing Officer, you will have the opportunity to engage with local communities and Councillors to understand the needs of the neighbourhoods you will be managing. You will also work hand-in-hand with your Neighbourhood Team Manager and our Tenant Participation Officer to deliver annual community events, as well as help shape our service delivery collaboratively with the wider team. As an effective Housing Officer, you will also engage with various partnership agencies to assist and ensure the safety of tenants within your allocated round.
We are looking for a highly motivated and innovative individual to join our friendly, hard working team who have a comprehensive knowledge of housing management and communities across Ipswich. This is an excellent environment for those looking for a long-term career, with various internal opportunities for training, development, progression and a generous staff offer.
Hours of work are 37 hours per week, Monday to Friday.
The post holder will be required to work some evenings, with the opportunity to accrue 12 days of flexi time per year (in addition to the holiday already offered).
DBS clearance is required for this role.
This post is offered on a full time, permanent basis.
As well as a good salary, we offer a career average pension scheme, generous holiday and sick pay entitlements, subsidised parking, public transport discounts, free swimming, cycle purchase scheme, plenty of personal and professional development opportunities, flexible working, hybrid working opportunities, Employee Assistance Programme and the opportunity to work with great colleagues.
For more information about this role please contact Kevin Barnes (he/him) on 07736 826040 or via email kevin.barnes@ipswich.gov.uk
If you require any assistance or reasonable adjustments during the application or recruitment process, please let us know so that the appropriate arrangements can be put in place.
Please download the Job Description and Person Specification to find out more about this role: Job Description and Person Specification
The selection process will be via formal interview in person. Interviews will take place W/C 8th December 2025.
Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications.
Please note we do not accept Cv’s
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.