Tenancy Support Worker
| Posting date: | 19 November 2025 |
|---|---|
| Salary: | £24,531.00 per year |
| Hours: | Full time |
| Closing date: | 04 December 2025 |
| Location: | Ton Pentre, Pentre |
| Remote working: | On-site only |
| Company: | Pobl Group |
| Job type: | Permanent |
| Job reference: | 509527 |
Summary
At Pobl Group, this role is best known as Scheme Support Officer. Our Supported Accommodation service in the Rhondda area (Ton Pentre) has an opportunity for a Scheme Support Officer to join their well-established team on a full-time, permanent basis.
The successful candidate will need to have a drivers licence and access to a car with appropriate business cover.
Where does the role fit it?
Caersalem House is a supported accommodation service which provides a housing solution for homeless people aged 18+ with varying support needs. Here at Caersalem, we work with the people we support to plan goals which will enable them to live independently in their own tenancy in the future. It is also a chance for people who were homeless to engage with the right specialist services to address any other support needs.
What is great about the role?
This is an interactive role where you will be engaging residents in activities which will enable them to grow and develop their daily living skills and confidence.
You will work with talented and experienced people who have a passion for supporting individuals experiencing challenging times and make this an enjoyable place to work. No two days are the same and it’s especially rewarding when you are a part of an individual’s development and growth.
How can I make a difference?
This opportunity can be a stepping stone to a rewarding career in support. You will act as a first point of contact and a role model for the customers we support. You will build positive relationships by helping them make a transition into independent living and provide advice and support them in a practical way.
To be a great Scheme Support Officer, you don’t always need previous experience or qualifications. This role requires flexibility along with enthusiasm, motivation and creativity. You need the ability to work on your own initiative in a busy and dynamic role as well as being a positive team member.
Day to Day Duties:
As a Scheme Support Officer, you will collaborate with the Project Workers to support individuals in achieving their goals. Additionally, you will be required to perform sleep-in shifts at the scheme, where you will be provided with a private area that includes a bedroom, bathroom, and kitchen facilities.
Your day will consist of:
Engaging and interacting with the people we support
Engaging clients in improving their skills relating to tenancy management and health and wellbeing
Welfare checks
Organising and participating in day trips and internal/external activities
Maintenance checks such as health & safety, fire safety
Cleaning as required
Addressing any additional needs, the people we support might have
Our motivation is to ensure we equip the people we support with the knowledge and tools they need to live independently. This is a challenging role and you will be faced with complex behaviours and needs, including alcohol misuse, mental health, substance misuse and offending behaviour.
You will work with a range of different personalities and behaviours so you will need to be able to adapt your approach to engage with a diverse cliental.
Pobl Benefits:
Competitive salary of £24,531.00 + £62.64 sleep-in allowance
Full-time (37 hrs), permanent
Work Pattern: The scheme is covered 24 hours, 7 days a week so you would be expected to work on a rota basis which would involve: day shifts, waking nights, weekends & sleep ins.
You will receive an additional £62.64 payment for each sleep in.
Our service is staffed 24/7 therefore shifts include working weekends & bank holidays.
Enhanced DBS check which we pay for
26 days (pro rata) holiday entitlement plus Bank holidays, rising to 27 days after 1 years’ service or cash equivalent of 1 days’ annual leave
Pension scheme
Sick Pay, rising with length of service up to 6 months full pay after 4 years
Bespoke learning pathway with the support from an experienced Learning and Development team
Internal Progression
Wellbeing and psychological support
Time for Talk service
Colleague Discount platform
Blue Light Card Eligibility giving discounts at 15,000 brands
45p per mile
Interviews are scheduled to take place on Wednesday, 17th December.
FREDIE
At Pobl Group we are guided, in all that we do, by a group of principles that we call FREDIE, these are: Fairness, Respect, Equality, Diversity, Inclusion, Engagement. This means that whatever your background, you will have an equal opportunity at Pobl Group and we encourage you to apply now.
If you would like any support with your application or to discuss any adjustments that you may require to support you to application process, Support.talent@poblgroup.co.uk or 0300 3735262
What do you need to do now?
If you have the skills, experience and enthusiasm required to be our next difference maker, please follow the prompts to apply now. We occasionally close a vacancy before the end date as we actively review our applications and will sometimes progress to interview very quickly, we would love to hear from you so please apply now to start your Pobl journey.
Further information on the role can also be found on the Job Description.
The successful candidate will need to have a drivers licence and access to a car with appropriate business cover.
Where does the role fit it?
Caersalem House is a supported accommodation service which provides a housing solution for homeless people aged 18+ with varying support needs. Here at Caersalem, we work with the people we support to plan goals which will enable them to live independently in their own tenancy in the future. It is also a chance for people who were homeless to engage with the right specialist services to address any other support needs.
What is great about the role?
This is an interactive role where you will be engaging residents in activities which will enable them to grow and develop their daily living skills and confidence.
You will work with talented and experienced people who have a passion for supporting individuals experiencing challenging times and make this an enjoyable place to work. No two days are the same and it’s especially rewarding when you are a part of an individual’s development and growth.
How can I make a difference?
This opportunity can be a stepping stone to a rewarding career in support. You will act as a first point of contact and a role model for the customers we support. You will build positive relationships by helping them make a transition into independent living and provide advice and support them in a practical way.
To be a great Scheme Support Officer, you don’t always need previous experience or qualifications. This role requires flexibility along with enthusiasm, motivation and creativity. You need the ability to work on your own initiative in a busy and dynamic role as well as being a positive team member.
Day to Day Duties:
As a Scheme Support Officer, you will collaborate with the Project Workers to support individuals in achieving their goals. Additionally, you will be required to perform sleep-in shifts at the scheme, where you will be provided with a private area that includes a bedroom, bathroom, and kitchen facilities.
Your day will consist of:
Engaging and interacting with the people we support
Engaging clients in improving their skills relating to tenancy management and health and wellbeing
Welfare checks
Organising and participating in day trips and internal/external activities
Maintenance checks such as health & safety, fire safety
Cleaning as required
Addressing any additional needs, the people we support might have
Our motivation is to ensure we equip the people we support with the knowledge and tools they need to live independently. This is a challenging role and you will be faced with complex behaviours and needs, including alcohol misuse, mental health, substance misuse and offending behaviour.
You will work with a range of different personalities and behaviours so you will need to be able to adapt your approach to engage with a diverse cliental.
Pobl Benefits:
Competitive salary of £24,531.00 + £62.64 sleep-in allowance
Full-time (37 hrs), permanent
Work Pattern: The scheme is covered 24 hours, 7 days a week so you would be expected to work on a rota basis which would involve: day shifts, waking nights, weekends & sleep ins.
You will receive an additional £62.64 payment for each sleep in.
Our service is staffed 24/7 therefore shifts include working weekends & bank holidays.
Enhanced DBS check which we pay for
26 days (pro rata) holiday entitlement plus Bank holidays, rising to 27 days after 1 years’ service or cash equivalent of 1 days’ annual leave
Pension scheme
Sick Pay, rising with length of service up to 6 months full pay after 4 years
Bespoke learning pathway with the support from an experienced Learning and Development team
Internal Progression
Wellbeing and psychological support
Time for Talk service
Colleague Discount platform
Blue Light Card Eligibility giving discounts at 15,000 brands
45p per mile
Interviews are scheduled to take place on Wednesday, 17th December.
FREDIE
At Pobl Group we are guided, in all that we do, by a group of principles that we call FREDIE, these are: Fairness, Respect, Equality, Diversity, Inclusion, Engagement. This means that whatever your background, you will have an equal opportunity at Pobl Group and we encourage you to apply now.
If you would like any support with your application or to discuss any adjustments that you may require to support you to application process, Support.talent@poblgroup.co.uk or 0300 3735262
What do you need to do now?
If you have the skills, experience and enthusiasm required to be our next difference maker, please follow the prompts to apply now. We occasionally close a vacancy before the end date as we actively review our applications and will sometimes progress to interview very quickly, we would love to hear from you so please apply now to start your Pobl journey.
Further information on the role can also be found on the Job Description.