Patient Services Assistant | York and Scarborough Teaching Hospitals NHS Foundation Trust
| Posting date: | 19 November 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £22,383 per annum / pro rata |
| Hours: | Part time |
| Closing date: | 19 December 2025 |
| Location: | York, YO31 8HE |
| Company: | York Teaching Hospital NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 7626217/419-6131481-PSA-S-C |
Summary
The post holder will be expected to work as an integrated member of the ward team. The post holder will be guided by the local and Trust policy and procedures and the successful candidate will demonstrate care and compassion whilst ensuring that patients’ needs are met.
You will carry out non-nursing duties as per the PSA job description, and those delegated by the registered nurse / midwife; using own initiative within the level of competence expected for the role. To assist and support members of the multi-professional team in order to provide a high standard of patient - centred care, performing duties without the need for constant direct supervision.
Furthermore, the successful candidate will:
• Demonstrate a courteous, sympathetic, compassionate and helpful approach to patients, relatives and visitors.
• Act as an ambassador promoting the corporate image of York Teaching Hospitals NHS Foundation Trust, to all individuals, groups and external organisations, to sustain public confidence and trust.
• Act as a positive role model for all Trust employees.
• Demonstrate a positive professional working relationship with colleagues and other members of the Trust by promoting open communication, trust and respect.
• Establish and actively maintain clear professional working relationships.
The successful candidate will be required to fulfil a range of key duties as part of the Patient Service Assistant (PSA) role. Working in a non clinical role within an inpatient ward environment, supporting the clinical staff to provide high standards of patient centred care.
The post holder will hold excellent communication skills, and the ability to converse with patients, clinical staff, catering and facilities teams. As a PSA you will be organised and be able to prioritise tasks, working within a busy environment.
As a PSA you will assist the team in ensuring a clean, tidy and clutter free ward environment. Which will include the cleaning of equipment, patient tables and bed spaces. Stocking up PPE, disposal of waste, and cleaning bed spaces ready for the next patient.
The post holder will be the foundation of nutrition and hydration, facilitating provisions for patients during their hospital stay. This will be delivered through efficient ordering and maintenance of supplies for the ward. Providing a regular service of meals, snacks and drinks. The post holder will support patient's when ordering food, and will help source nutrition inline with patient's individual dietary requirements. A PSA will be able to identify and document the nutritional intake of the patients. There will be an expectation as part of the role to apply the Trust's initiatives around nutrition and hydration, such as the red tray system.
As a PSA you will also support the clinical staff with portering services, taking and picking up equipment or samples to the correct locations within the Hospital.
Please see the attached job description for further details regarding the main duties of the job.
Our benefits
We offer a range of benefits to support our staff including:
• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• 27 days holiday rising to 33 days (depending on NHS Trust service)
• A variety of different types of paid and unpaid leave covering emergency and planned leave
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
• NHS Car Lease scheme and Cycle to Work scheme
• An extensive range of learning and development opportunities
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
A full description of the role is available in the attachment: job description.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
COVID-19 Vaccination Requirements
Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.
This advert closes on Tuesday 2 Dec 2025
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.