Patient Services Team Leader - General Practice
| Posting date: | 18 November 2025 |
|---|---|
| Salary: | £14.50 per hour |
| Additional salary information: | £14.50 an hour |
| Hours: | Full time |
| Closing date: | 12 December 2025 |
| Location: | Milnthorpe, LA7 7PS |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A3828-25-0007 |
Summary
See Attached The Patient Services team creates a positive, friendly and caring patient experience, responsible for both the traditional reception role of welcoming and signposting patients to appropriate healthcare professionals and administering the busy back-office work of patient triage, prescriptions, and providing task-based support to the clinicians and management. This is a fast-paced role in a busy and demanding environment. We need our staff to be flexible, resilient, well organised, and able to problem-solve and multi-task whilst maintaining a friendly and approachable manner. It will be your job to ensure the members of the team act accordingly. As a team leader, you will be the first point of call for your team to receive enquiries from patients and members of the public. You will be a key member of the team which co-ordinates the rotas, arranges cover as appropriate, trains new members of the team, and performs line management duties including appraisals and additional higher administrative tasks. An important part of the role is acting as a bridge between the team and senior management. You will be consulted on changes to procedures in the practice that may be required for new IT or new ways of working and your expertise and advice will be highly respected. You will be expected to introduce changes to the team and ensure that all members are appropriately trained.