IT Operations Support Analyst
| Posting date: | 18 November 2025 |
|---|---|
| Salary: | £28,000 per year |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 17 December 2025 |
| Location: | Hybrid, G2 7JS |
| Company: | Golden Charter Limited |
| Job type: | Permanent |
| Job reference: | 1150299 |
Summary
Do you have experience of working in a 1st line support or technician role? With knowledge of Service Desk processes and ticket handling? If so, this could be the role for you!
As the IT Operations Support Analyst, you’ll be the first point of contact for technical matters. You’ll be responsible for analysing incidents and requests and bringing them to resolution. Reporting to the IT Operations Manager, you’ll support the deployment and maintenance of devices and applications, liaise with internal colleagues and stakeholders to ensure that services are being delivered effectively and efficiently and contribute to the creation and ongoing updates to procedural, knowledge base and technical documentation.
What you’ll bring:
- Prior experience in a 1st line support or technician role
- Knowledge of Windows desktop operating systems and Microsoft/Office 365 applications
- Understanding of Active Directory and Entra ID
- Troubleshooting and problem-solving skills
- Team player who communicates effectively with colleagues and end-users
- Proactive attitude and willingness to take on new challenges and responsibilities
If this sounds like a role you’d be interested in, apply now!