Workplace Manager
| Posting date: | 18 November 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 18 December 2025 |
| Location: | EC2M 2QS |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Permanent |
| Job reference: | 149986 |
Summary
Workplace Manager
Contract: Banking
Location: London, EC2M 2QS
Hours of work: 40
Contract Type: Permanent
We are looking for an experienced Workplace Manager to oversee the day-to-day running of a high-performing workplace environment. This role is pivotal in ensuring the workplace operates smoothly, safely, and efficiently while delivering an exceptional employee and visitor experience.
You will lead teams across front-of-house, meeting room management, helpdesk, mailroom, and general workplace operations, ensuring all services are delivered with professionalism and consistency.
Job Description
Working closely with internal stakeholders, service partners, and operational teams, you will handle escalations, manage service delivery, and ensure that workplace standards, compliance requirements, and service expectations are consistently met.
Your leadership, organisational skills, and ability to create a calm, customer-focused environment will be key to cultivating a workplace experience that reflects our high standards and supports business success.
Key Responsibilities
Oversee seamless day-to-day workplace operations, ensuring all services run smoothly and efficiently.
Lead front-of-house, meeting room services, helpdesk, mailroom, and general workplace teams.
Manage service requests, issues, and escalations promptly, keeping stakeholders informed.
Ensure compliance with workplace health, safety, and legislative standards, maintaining accurate records and audit readiness.
Build strong relationships with suppliers and vendors, managing SLAs, performance, and contract delivery.
Coordinate workplace activities including space planning, moves & changes, rotas, reporting, and budgeting.
Work with senior leaders to enhance workplace experience and uphold operational excellence.
Promote a positive, customer-focused environment for employees, visitors, and partners.
Professional and Personal Competencies/Qualifications
Proven experience in operational workplace management within a similar environment.
Strong people leadership skills with experience managing performance and building high-performing teams.
Excellent customer service and hospitality mindset, delivering a premium workplace experience.
Solid understanding of health & safety, compliance, audits, and workplace standards.
Experience managing vendors, suppliers, and service contracts.
Clear and confident communicator with strong stakeholder management skills.
Effective problem-solver who remains calm, decisive, and solutions-driven during issues or escalations.
Highly organised, with strong planning skills across scheduling, reporting, budgeting, and workplace coordination.
Comfortable working in a fast-paced, service-led environment.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Contract: Banking
Location: London, EC2M 2QS
Hours of work: 40
Contract Type: Permanent
We are looking for an experienced Workplace Manager to oversee the day-to-day running of a high-performing workplace environment. This role is pivotal in ensuring the workplace operates smoothly, safely, and efficiently while delivering an exceptional employee and visitor experience.
You will lead teams across front-of-house, meeting room management, helpdesk, mailroom, and general workplace operations, ensuring all services are delivered with professionalism and consistency.
Job Description
Working closely with internal stakeholders, service partners, and operational teams, you will handle escalations, manage service delivery, and ensure that workplace standards, compliance requirements, and service expectations are consistently met.
Your leadership, organisational skills, and ability to create a calm, customer-focused environment will be key to cultivating a workplace experience that reflects our high standards and supports business success.
Key Responsibilities
Oversee seamless day-to-day workplace operations, ensuring all services run smoothly and efficiently.
Lead front-of-house, meeting room services, helpdesk, mailroom, and general workplace teams.
Manage service requests, issues, and escalations promptly, keeping stakeholders informed.
Ensure compliance with workplace health, safety, and legislative standards, maintaining accurate records and audit readiness.
Build strong relationships with suppliers and vendors, managing SLAs, performance, and contract delivery.
Coordinate workplace activities including space planning, moves & changes, rotas, reporting, and budgeting.
Work with senior leaders to enhance workplace experience and uphold operational excellence.
Promote a positive, customer-focused environment for employees, visitors, and partners.
Professional and Personal Competencies/Qualifications
Proven experience in operational workplace management within a similar environment.
Strong people leadership skills with experience managing performance and building high-performing teams.
Excellent customer service and hospitality mindset, delivering a premium workplace experience.
Solid understanding of health & safety, compliance, audits, and workplace standards.
Experience managing vendors, suppliers, and service contracts.
Clear and confident communicator with strong stakeholder management skills.
Effective problem-solver who remains calm, decisive, and solutions-driven during issues or escalations.
Highly organised, with strong planning skills across scheduling, reporting, budgeting, and workplace coordination.
Comfortable working in a fast-paced, service-led environment.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.