Technical Service Lead
| Posting date: | 18 November 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Excellent benefits package |
| Hours: | Full time |
| Closing date: | 18 December 2025 |
| Location: | PE4 7AP |
| Remote working: | On-site only |
| Company: | Coperion UK |
| Job type: | Permanent |
| Job reference: | R-6328 |
Summary
Mainly based at Peterborough, in our EMEA field service team, you will cover all Coperion’s UK brands: Baker Perkins, Kemutec and K-Tron.
Our different brands of COPERION offer comprehensive solutions, from design to lifetime support, for leading brands worldwide. Our continuous innovation in equipment and processes, along with services leveraging the latest technology, ensures efficiency and cost-effectiveness.
We are now hiring our:
Technical Service Lead
Missions :
Act as delegated authority for the Field Service UK Manager:
Organization
Organize and manage all travel arrangements for technicians (hotels, flights, car rentals, entry letters)
Schedule commissioning, drop-in, and courtesy visits to customers
Approve and coordinate technician’s time off and maintain the shared calendar for service visits, in-house testing, and leave
Plan and organize technical trips to various regions
Conduct payroll audits and monitor ship dates for customer care sales orders
Main Customer Contact
Support and assist Field Service Engineers during service activities to ensure smooth operations and high-quality service delivery
Prioritize customer service requests and provide quotes for technician visits
Create sales orders for trips and parts, and process payments
Support proactive selling strategies and maintain Standard Operating Procedures (SOPs)
Field Service Engineer Activities
Oversee Aftermarket Service activities with a small team reporting to the Lead
Complete all required RAMs
Ensure the correct tooling and parts are on site for each job
In the event of a resource shortage, complete the field activity
Continuous improvement
Develop, implement, and measure departmental metrics and KPIs
Organize and lead briefings and debriefings for the service team
Profile :
Recognized technical or vocational qualification in Site Management, Engineering, Manufacturing, or related field. Experience in the baking or food industry is a plus
Proven experience in scheduling, field service management, or customer relationship management. Strong organizational skills with attention to detail and ability to multitask
Willingness to travel (at short notice) and work on customer sites both in the UK and overseas - valid Driving License.
Ability to work independently, under pressure, and maintain focus during busy periods
Excellent communication skills and ability to interact with diverse backgrounds and cultures
Fluent in English (written and spoken); additional languages are a plus
Experience in sales and proactive customer engagement is advantageous
Knowledge of ERP and CRM software; proficiency in MS Office (Word, Excel, Outlook).
If you are a motivated and customer-oriented professional looking to make a significant impact in the Food Industry, we would love to hear from you! Welcome to join us in “Shaping What Matters For Tomorrow”!
Our different brands of COPERION offer comprehensive solutions, from design to lifetime support, for leading brands worldwide. Our continuous innovation in equipment and processes, along with services leveraging the latest technology, ensures efficiency and cost-effectiveness.
We are now hiring our:
Technical Service Lead
Missions :
Act as delegated authority for the Field Service UK Manager:
Organization
Organize and manage all travel arrangements for technicians (hotels, flights, car rentals, entry letters)
Schedule commissioning, drop-in, and courtesy visits to customers
Approve and coordinate technician’s time off and maintain the shared calendar for service visits, in-house testing, and leave
Plan and organize technical trips to various regions
Conduct payroll audits and monitor ship dates for customer care sales orders
Main Customer Contact
Support and assist Field Service Engineers during service activities to ensure smooth operations and high-quality service delivery
Prioritize customer service requests and provide quotes for technician visits
Create sales orders for trips and parts, and process payments
Support proactive selling strategies and maintain Standard Operating Procedures (SOPs)
Field Service Engineer Activities
Oversee Aftermarket Service activities with a small team reporting to the Lead
Complete all required RAMs
Ensure the correct tooling and parts are on site for each job
In the event of a resource shortage, complete the field activity
Continuous improvement
Develop, implement, and measure departmental metrics and KPIs
Organize and lead briefings and debriefings for the service team
Profile :
Recognized technical or vocational qualification in Site Management, Engineering, Manufacturing, or related field. Experience in the baking or food industry is a plus
Proven experience in scheduling, field service management, or customer relationship management. Strong organizational skills with attention to detail and ability to multitask
Willingness to travel (at short notice) and work on customer sites both in the UK and overseas - valid Driving License.
Ability to work independently, under pressure, and maintain focus during busy periods
Excellent communication skills and ability to interact with diverse backgrounds and cultures
Fluent in English (written and spoken); additional languages are a plus
Experience in sales and proactive customer engagement is advantageous
Knowledge of ERP and CRM software; proficiency in MS Office (Word, Excel, Outlook).
If you are a motivated and customer-oriented professional looking to make a significant impact in the Food Industry, we would love to hear from you! Welcome to join us in “Shaping What Matters For Tomorrow”!