13380 - Information & Support Assistant (EdHelp)
| Posting date: | 18 November 2025 |
|---|---|
| Salary: | £26,093 to £28,778 per year, pro rata |
| Hours: | Part time |
| Closing date: | 01 December 2025 |
| Location: | Edinburgh, Scotland |
| Remote working: | On-site only |
| Company: | University of Edinburgh |
| Job type: | Temporary |
| Job reference: | 13380 |
Summary
We are looking for a part-time Information & Support Assistant to join our friendly and welcoming Edhelp Team. This fixed-term position, ending 31 July 2026, is based in central Edinburgh, just a few minutes’ walk away from local bus routes and Waverley train station, with occasional work at any of our 10 library sites around the city as required. The Information & Support Assistant will work 28 hrs per week (Wed & Thu 10.00-19.00; Fri 09.00-17.00; Sat 12.00-17.00), making this role ideal for someone who has to balance work with other commitments.
What we can offer you:
A competitive salary of £26,093 - £28,778 (UE04) (pro rata for part time staff)
A chance to improve student experience by delivering high quality support in the areas of Library, IT, Student Administration and Student Finance.
Generous annual leave allowance of 40 days per year inclusive of festive closure days (pro rata for part time staff)
Highly competitive defined-benefit pension scheme with a substantial employer contribution
A day of paid leave annually for your chosen volunteering activity
Access to excellent online learning and a Staff Scholarship fund
Varied staff discounts, family-friendly initiatives, support for staff wellbeing and more
Use our reward calculator to find out the total value of the pay and benefits for this role.
What the job involves:
Providing frontline support to students, staff and visitors of the University across a range of services including Library, IT, Student Finance and Student Administration
Giving excellent customer service while offering face-to-face and online help and information to users
Managing a high volume in-person and online enquiries, working flexibly in order to respond to shifting service needs
Resolving user queries whenever possible, passing on those which require more specialist help
What we can offer you:
A competitive salary of £26,093 - £28,778 (UE04) (pro rata for part time staff)
A chance to improve student experience by delivering high quality support in the areas of Library, IT, Student Administration and Student Finance.
Generous annual leave allowance of 40 days per year inclusive of festive closure days (pro rata for part time staff)
Highly competitive defined-benefit pension scheme with a substantial employer contribution
A day of paid leave annually for your chosen volunteering activity
Access to excellent online learning and a Staff Scholarship fund
Varied staff discounts, family-friendly initiatives, support for staff wellbeing and more
Use our reward calculator to find out the total value of the pay and benefits for this role.
What the job involves:
Providing frontline support to students, staff and visitors of the University across a range of services including Library, IT, Student Finance and Student Administration
Giving excellent customer service while offering face-to-face and online help and information to users
Managing a high volume in-person and online enquiries, working flexibly in order to respond to shifting service needs
Resolving user queries whenever possible, passing on those which require more specialist help