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Housing Options Officer
| Posting date: | 17 November 2025 |
|---|---|
| Salary: | £28,142 to £32,597 per year |
| Hours: | Full time |
| Closing date: | 30 November 2025 |
| Location: | Arnold, Nottingham |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Gedling Borough Council |
| Job type: | Permanent |
| Job reference: | CSH03 |
Summary
We are looking for two motivated, caring individuals interested in being a part of our Housing Options Team.
The main duties of the post will include (but not limited to):
• Assessing new Homeless and Home Search applications and awarding the relevant priority banding in accordance with the Council’s Allocation Policy.
• Undertaking checks on all active applications to ensure existing qualifying criteria remains.
• Liaising with partners and other professional bodies.
• Dealing with all supporting evidence and documentation (in all formats) ensuring they are managed on appropriate IT systems.
• Dealing and resolving customer enquiries via email, phone, letters or in-person in a quick and professional manner.
• Performing all administration duties, producing letters, printing and scanning accurately and efficiently.
You will have effective IT, interpersonal, verbal and written communication skills with the ability to carry out needs assessments and organise your own workload. You must be empathic, sensitive but have a practical attitude towards dealing with service users who have chaotic lifestyles or multiple social problems. A working knowledge of housing related welfare rights and benefit issues is desirable but not essential.
If successful, you will be required to undertake a Standard Disclosure and Disbarring check. If you would like further information in relation to the Disclosure checks, please visit: https://www.dbschecks.org.uk/standard-dbs-check/
Gedling Borough Council embraces flexible ways of working to ensure that we can attract the best talent and get the most from our employees so we are happy to discuss your options, should you wish to apply for a job with us. We also offer excellent working conditions including a generous holiday entitlement, a comprehensive pension scheme, significantly reduced gym membership at Gedling’s Leisure Centres and access to an Employee Assistance Programme, providing advice on a range of issues including financial and legal matters, and offering discounts on purchases from numerous retail outlets.
If you have any questions about this role and the opportunities that it offers, please email Paul Whitworth – paul.whitworth@gedling.gov.uk
Closing date for completed applications is Sunday 30th November at midnight.
The main duties of the post will include (but not limited to):
• Assessing new Homeless and Home Search applications and awarding the relevant priority banding in accordance with the Council’s Allocation Policy.
• Undertaking checks on all active applications to ensure existing qualifying criteria remains.
• Liaising with partners and other professional bodies.
• Dealing with all supporting evidence and documentation (in all formats) ensuring they are managed on appropriate IT systems.
• Dealing and resolving customer enquiries via email, phone, letters or in-person in a quick and professional manner.
• Performing all administration duties, producing letters, printing and scanning accurately and efficiently.
You will have effective IT, interpersonal, verbal and written communication skills with the ability to carry out needs assessments and organise your own workload. You must be empathic, sensitive but have a practical attitude towards dealing with service users who have chaotic lifestyles or multiple social problems. A working knowledge of housing related welfare rights and benefit issues is desirable but not essential.
If successful, you will be required to undertake a Standard Disclosure and Disbarring check. If you would like further information in relation to the Disclosure checks, please visit: https://www.dbschecks.org.uk/standard-dbs-check/
Gedling Borough Council embraces flexible ways of working to ensure that we can attract the best talent and get the most from our employees so we are happy to discuss your options, should you wish to apply for a job with us. We also offer excellent working conditions including a generous holiday entitlement, a comprehensive pension scheme, significantly reduced gym membership at Gedling’s Leisure Centres and access to an Employee Assistance Programme, providing advice on a range of issues including financial and legal matters, and offering discounts on purchases from numerous retail outlets.
If you have any questions about this role and the opportunities that it offers, please email Paul Whitworth – paul.whitworth@gedling.gov.uk
Closing date for completed applications is Sunday 30th November at midnight.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.