Housing Options Assistant
| Posting date: | 17 November 2025 |
|---|---|
| Salary: | £25,185 to £26,403 per week |
| Hours: | Full time |
| Closing date: | 01 December 2025 |
| Location: | Lancaster, Lancashire |
| Remote working: | On-site only |
| Company: | Lancaster City Council |
| Job type: | Permanent |
| Job reference: | 113_25 |
Summary
The Role
An exciting opportunity has arisen within the Housing Options team for a housing options admin officer. The main purpose of the role is to provide support Lancaster City Council’s housing options team which provides a homeless and housing advice service to vulnerable residents throughout the Lancaster district. The team’s aim is to assist residents to remain in their accommodation, prevent homelessness and provide accommodation to those the local housing authority owes a rehousing duty if homelessness cannot be prevented. Applications are sought from persons having relevant experience. Your role will involve providing triage and full administrative support to the Housing Options team staff.
We are seeking an enthusiastic, organised and motivated flexible person “with a can do” attitude who responds well to working under pressure in a small team environment. We require someone who can demonstrate a real commitment to providing excellent customer care and a top quality service to members of the public. You will be a member of a busy team and be responsible for triage and a full range of administrative duties. You should be a proficient IT user. You will also be required to have a sensitive and discrete approach to confidential information, as well as good verbal and written communication skills.
This post is 37 hours per week, working Monday to Friday and will be based at Lancaster Town Hall.
This post is a permanent position. The hours of work for this position are 37 per week, working Monday-Friday 9-5. This post is based at Lancaster Town Hall
The Council currently operates an excellent Flexible Working Hours Scheme which applies to this post subject to the needs of this business, this may allow employees to work between the hours of 6:00am-10:30pm.
For internal applicants, this role will be considered for a secondment opportunity. The secondment of an employee from another Service can only take place with the agreement of the Manager of the Service the applicant is contracted to. When this role comes to an end, the successful internal applicant will return to their substantive role.
Lancaster City Council has unanimously declared a climate emergency and will therefore work towards reducing carbon emissions to net-zero by 2030. As part of this role, you will be expected to participate and work towards reducing carbon emissions.
We are a Forces Friendly employer, and an Armed Forces Covenant committed organisation. We welcome applications from defence reserves and other members of our armed forces community.
Excellent benefits include: A Local Government Pension Scheme (the Council makes a 15.5% contribution). Discounted gym membership and discount on days out, activities and retail.
Please note that due to the volume of applications we receive we are unable to update all applicants individually. If you do not receive a response from us within 2 weeks of the closing date then your application will have unfortunately been unsuccessful in progressing to interview.
Interview date: week commencing TBC
To apply online and for further details please visit www.lancaster.gov.uk/jobs. Alternatively please call 01524 582077.
An exciting opportunity has arisen within the Housing Options team for a housing options admin officer. The main purpose of the role is to provide support Lancaster City Council’s housing options team which provides a homeless and housing advice service to vulnerable residents throughout the Lancaster district. The team’s aim is to assist residents to remain in their accommodation, prevent homelessness and provide accommodation to those the local housing authority owes a rehousing duty if homelessness cannot be prevented. Applications are sought from persons having relevant experience. Your role will involve providing triage and full administrative support to the Housing Options team staff.
We are seeking an enthusiastic, organised and motivated flexible person “with a can do” attitude who responds well to working under pressure in a small team environment. We require someone who can demonstrate a real commitment to providing excellent customer care and a top quality service to members of the public. You will be a member of a busy team and be responsible for triage and a full range of administrative duties. You should be a proficient IT user. You will also be required to have a sensitive and discrete approach to confidential information, as well as good verbal and written communication skills.
This post is 37 hours per week, working Monday to Friday and will be based at Lancaster Town Hall.
This post is a permanent position. The hours of work for this position are 37 per week, working Monday-Friday 9-5. This post is based at Lancaster Town Hall
The Council currently operates an excellent Flexible Working Hours Scheme which applies to this post subject to the needs of this business, this may allow employees to work between the hours of 6:00am-10:30pm.
For internal applicants, this role will be considered for a secondment opportunity. The secondment of an employee from another Service can only take place with the agreement of the Manager of the Service the applicant is contracted to. When this role comes to an end, the successful internal applicant will return to their substantive role.
Lancaster City Council has unanimously declared a climate emergency and will therefore work towards reducing carbon emissions to net-zero by 2030. As part of this role, you will be expected to participate and work towards reducing carbon emissions.
We are a Forces Friendly employer, and an Armed Forces Covenant committed organisation. We welcome applications from defence reserves and other members of our armed forces community.
Excellent benefits include: A Local Government Pension Scheme (the Council makes a 15.5% contribution). Discounted gym membership and discount on days out, activities and retail.
Please note that due to the volume of applications we receive we are unable to update all applicants individually. If you do not receive a response from us within 2 weeks of the closing date then your application will have unfortunately been unsuccessful in progressing to interview.
Interview date: week commencing TBC
To apply online and for further details please visit www.lancaster.gov.uk/jobs. Alternatively please call 01524 582077.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.