Passenger Assistant
| Posting date: | 17 November 2025 |
|---|---|
| Hours: | Part time |
| Closing date: | 23 November 2025 |
| Location: | Grimsby |
| Remote working: | On-site only |
| Company: | North East Lincolnshire Council |
| Job type: | Permanent |
| Job reference: |
Summary
Can you make a young persons journey enjoyable and safe?
Can you build meaningful relationships with young people and families?
Join us on unforgettable journeys!
We have a part time Passenger Assistant opportunity available working 16 hours per week.
This is a term time only role.
Passenger Assistants provide a vital link for children with or without special educational needs enabling them to ensure attendance in education.
Our Purpose
Our vision is to support our children and young people to ensure they are happy healthy safe and ambitious so we can work to help them achieve their potential and dreams.
What will my role look like?
We have an exciting opportunity to become a Passenger Assistant for NELC. You will be part of a friendly team who provide an excellent standard of service and support who really make a difference to the lives of children & young people that are eligible for transport provided by our service.
Working times are generally arranged around school start and finish times, but hours can vary depending on which route you are required to travel on, this could be in the local area or to a neighbouring authority.
You will be picked up from your home by our driver and returned after each journey.
Who are we looking for?
You will be working closely with children & young people, their parents, and carers, showing patience and understanding and be able to communicate with people from all backgrounds, making every journey a positive and enjoyable experience.
You may have specialist knowledge of working directly with children with special educational needs. You will be polite, courteous and respectful of confidentiality.
A caring, compassionate, and responsible attitude towards children and young adults is essential. A basic knowledge of first aid would be advantageous but is not essential.
You must live within North East Lincolnshire or be able to make your own way to an agreed pick-up point within 15 minutes travel from the route.
Think you can make a difference? We want to hear from you.
Key Dates
We aim to interview shortlisted candidates w/c 01/12/2025
Your Application
All applicants are advised to carefully read the information provided in the Role Profile and Person Specification.
If you require an informal discussion about the role, please contact Phil Rogers on philip.rogers@nelincs.gov.uk
In order to comply with Safer Recruitment guidelines, the references you provide on this form must meet the below criteria:
At least one reference must be from your current or most recent employment, placement or work experience (if you are an agency worker at NELC, please provide your agency as a reference)
You must provide a professional/company email address (we can not accept personal email addresses)
References must cover the last 3 years, any reasons for gaps should be detailed on your CV
Please note: This role requires a Disclosure and Barring Service (DBS) check at a level appropriate to the post. It is a contractual and essential requirement that the successful candidate is registered with the DBS Update Service. You have 30 calendar days from the "date of issue" printed on your standard or enhanced DBS certificate to register for the DBS Update Service using the certificate number.
Your references will only be requested if you are offered and have accepted a position
We reserve the right to close our adverts early if we have received a significant volume of suitable applications.
Working Arrangements
There are many perks to enjoy when you are part of TeamNEL...
As part of your RewardNEL package, full time employees will have up to 26 days leave entitlement* (including bank holidays) and enrolment into a local government pension.
You will also have access to our exclusive RewardNEL platform.
This includes a variety of salary sacrifice schemes including Cycle2Work, Holiday Extra and Tusker (Car Lease), discounts at local coffee shops and bars, direct access to our inhouse wellbeing support, free and discounted local car parking as well as instant access to new savings at major retailers, entertainment and hotels.
NELC staff can also benefit from flexible working and excellent training and development opportunities and a Fostering friendly scheme.
*Leave subject paygrade and length of service
Do you need support?
If you need any help applying for this position, please contact Wendy Trask on 07702 338542 (text or call). Wendy can support with digital access as well as offering advice and guidance about completing the different sections of the application form.
#FindYourSpace
Life in North East Lincolnshire | NELC (nelincs.gov.uk)
Get to know us better
Check out our Council Plan and read about all of the exciting new developments we have in the pipeline.
North East Lincolnshire Council is committed to being an inclusive employer, where equality and diversity is recognised, celebrated, and embodied throughout the organisation, becoming a workforce that represents all.
We regularly review data to ensure our recruitment processes are fair, transparent and promote equal opportunities for all. We also have an in-house Equalities Champions Group that works to promote and embed inclusivity in the workplace, helping us identify areas where we can take positive action, and make the organisation a safe space for colleagues to feel connected.
Can you build meaningful relationships with young people and families?
Join us on unforgettable journeys!
We have a part time Passenger Assistant opportunity available working 16 hours per week.
This is a term time only role.
Passenger Assistants provide a vital link for children with or without special educational needs enabling them to ensure attendance in education.
Our Purpose
Our vision is to support our children and young people to ensure they are happy healthy safe and ambitious so we can work to help them achieve their potential and dreams.
What will my role look like?
We have an exciting opportunity to become a Passenger Assistant for NELC. You will be part of a friendly team who provide an excellent standard of service and support who really make a difference to the lives of children & young people that are eligible for transport provided by our service.
Working times are generally arranged around school start and finish times, but hours can vary depending on which route you are required to travel on, this could be in the local area or to a neighbouring authority.
You will be picked up from your home by our driver and returned after each journey.
Who are we looking for?
You will be working closely with children & young people, their parents, and carers, showing patience and understanding and be able to communicate with people from all backgrounds, making every journey a positive and enjoyable experience.
You may have specialist knowledge of working directly with children with special educational needs. You will be polite, courteous and respectful of confidentiality.
A caring, compassionate, and responsible attitude towards children and young adults is essential. A basic knowledge of first aid would be advantageous but is not essential.
You must live within North East Lincolnshire or be able to make your own way to an agreed pick-up point within 15 minutes travel from the route.
Think you can make a difference? We want to hear from you.
Key Dates
We aim to interview shortlisted candidates w/c 01/12/2025
Your Application
All applicants are advised to carefully read the information provided in the Role Profile and Person Specification.
If you require an informal discussion about the role, please contact Phil Rogers on philip.rogers@nelincs.gov.uk
In order to comply with Safer Recruitment guidelines, the references you provide on this form must meet the below criteria:
At least one reference must be from your current or most recent employment, placement or work experience (if you are an agency worker at NELC, please provide your agency as a reference)
You must provide a professional/company email address (we can not accept personal email addresses)
References must cover the last 3 years, any reasons for gaps should be detailed on your CV
Please note: This role requires a Disclosure and Barring Service (DBS) check at a level appropriate to the post. It is a contractual and essential requirement that the successful candidate is registered with the DBS Update Service. You have 30 calendar days from the "date of issue" printed on your standard or enhanced DBS certificate to register for the DBS Update Service using the certificate number.
Your references will only be requested if you are offered and have accepted a position
We reserve the right to close our adverts early if we have received a significant volume of suitable applications.
Working Arrangements
There are many perks to enjoy when you are part of TeamNEL...
As part of your RewardNEL package, full time employees will have up to 26 days leave entitlement* (including bank holidays) and enrolment into a local government pension.
You will also have access to our exclusive RewardNEL platform.
This includes a variety of salary sacrifice schemes including Cycle2Work, Holiday Extra and Tusker (Car Lease), discounts at local coffee shops and bars, direct access to our inhouse wellbeing support, free and discounted local car parking as well as instant access to new savings at major retailers, entertainment and hotels.
NELC staff can also benefit from flexible working and excellent training and development opportunities and a Fostering friendly scheme.
*Leave subject paygrade and length of service
Do you need support?
If you need any help applying for this position, please contact Wendy Trask on 07702 338542 (text or call). Wendy can support with digital access as well as offering advice and guidance about completing the different sections of the application form.
#FindYourSpace
Life in North East Lincolnshire | NELC (nelincs.gov.uk)
Get to know us better
Check out our Council Plan and read about all of the exciting new developments we have in the pipeline.
North East Lincolnshire Council is committed to being an inclusive employer, where equality and diversity is recognised, celebrated, and embodied throughout the organisation, becoming a workforce that represents all.
We regularly review data to ensure our recruitment processes are fair, transparent and promote equal opportunities for all. We also have an in-house Equalities Champions Group that works to promote and embed inclusivity in the workplace, helping us identify areas where we can take positive action, and make the organisation a safe space for colleagues to feel connected.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.