Recovery Officer
| Posting date: | 17 November 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 27 November 2025 |
| Location: | Hengoed, Caerphilly County |
| Remote working: | On-site only |
| Company: | Caerphilly County Borough Council |
| Job type: | Permanent |
| Job reference: | REQ0010558 |
Summary
We are recruiting Recovery Officers at Caerphilly County Borough Council.
Working hours: 37 hours (7.24 Monday – Friday)
Contract Type: X1 – Full Time, Permanent / X1 – Full Time, Fixed Term for 18 months
Location: Ty Penallta
Team: Council Tax
This position offers an excellent opportunity to become part of our team and provide support across the organization.
We pay an attractive salary of £26,403 - £28,142 and offer access to training and development opportunities.
The postholder will assist Senior Officers in executing Council Tax recovery and enforcement processes to maximise Council Tax collection.
The successful candidate will be a highly motivated individual with the drive and ambition to succeed in a challenging role. You must be able to build and maintain working relationships with internal Council departments and external agencies and support the Recovery Team Leader in reaching set collection targets.
Main duties will include dealing with routine correspondence, telephone calls and face-to-face enquiries resulting from recovery and enforcement action. You will deal with enquiries from, and making payment arrangements with, taxpayers. When required, you will attend magistrates’ court to assist senior staff in dealing with customers at court.
For the role, we ask that you have:
A Relevant Level 2 qualification on the Credit and Qualifications Framework for Wales. For example, Customer Service, Business Administration.
Detailed knowledge of Council Tax recovery and enforcement regulations.
Experience of dealing with members of the public / customers and external organisations.
We have excellent benefits including the Local Government Pension Scheme and staff discount schemes.
To view the Job Description and Person Specification please select the relevant attachment from the attachments list
After reading the Job Description and Person Specification, if you would like to have an informal discussion about the role, please contact Sean O`Donnell/Claire O`Brien on 01443 864013/ 01443 864017 or email odonns@caerphilly.gov.uk obriec@caerphilly.gov.uk
Working hours: 37 hours (7.24 Monday – Friday)
Contract Type: X1 – Full Time, Permanent / X1 – Full Time, Fixed Term for 18 months
Location: Ty Penallta
Team: Council Tax
This position offers an excellent opportunity to become part of our team and provide support across the organization.
We pay an attractive salary of £26,403 - £28,142 and offer access to training and development opportunities.
The postholder will assist Senior Officers in executing Council Tax recovery and enforcement processes to maximise Council Tax collection.
The successful candidate will be a highly motivated individual with the drive and ambition to succeed in a challenging role. You must be able to build and maintain working relationships with internal Council departments and external agencies and support the Recovery Team Leader in reaching set collection targets.
Main duties will include dealing with routine correspondence, telephone calls and face-to-face enquiries resulting from recovery and enforcement action. You will deal with enquiries from, and making payment arrangements with, taxpayers. When required, you will attend magistrates’ court to assist senior staff in dealing with customers at court.
For the role, we ask that you have:
A Relevant Level 2 qualification on the Credit and Qualifications Framework for Wales. For example, Customer Service, Business Administration.
Detailed knowledge of Council Tax recovery and enforcement regulations.
Experience of dealing with members of the public / customers and external organisations.
We have excellent benefits including the Local Government Pension Scheme and staff discount schemes.
To view the Job Description and Person Specification please select the relevant attachment from the attachments list
After reading the Job Description and Person Specification, if you would like to have an informal discussion about the role, please contact Sean O`Donnell/Claire O`Brien on 01443 864013/ 01443 864017 or email odonns@caerphilly.gov.uk obriec@caerphilly.gov.uk
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.