Aftersales Support Specialist

Posting date:	14 November 2025
Salary:	£13.08 per hour
Hours:	Full time
Closing date:	14 December 2025
Location:	Warrington, Cheshire, WA3 6GD
Remote working:	Hybrid - work remotely up to 2 days per week
Company:	The Best Connection Group Limited
Job type:	Permanent
Job reference:	JN -112025-15296_1763133700

Summary

Exciting new opportunity available in Warrington!! We're looking for an experienced Aftersales Support Specialist to join a busy customer service team. You'll handle escalations, resolve complex complaints, and support customers across multiple channels - ensuring every consumer receives a first-class experience. Duties: Manage and resolve high-level customer complaints Complete root cause analysis and provide detailed reporting Support customers across phone, email, social media, webchat, and online review platforms Collaborate with internal teams to resolve issues and improve service Process and support home delivery orders and queries Identify improvements to drive customer satisfaction Requirements: Minimum 1 year call centre experience Strong background in customer service and complaint handling Excellent telephone manner and attention to detail Ability to analyse data and spot improvement opportunities Strong IT skills Great communication, organisational and stakeholder-management skills Working Hours: Monday to Friday, 9am-5pm Pay Rate: £13.08 per hour Contract Types Available: 3-month temporary contract Temp-to-perm opportunity To apply, please send your CV to or call us today on 01925 629666 for more details.