Estates and Facilities Management Service Team Manager
| Posting date: | 14 November 2025 |
|---|---|
| Salary: | £37,523 to £44,766 per year |
| Additional salary information: | Please note, the starting salary will normally be offered at the minimum of the band. |
| Hours: | Full time |
| Closing date: | 30 November 2025 |
| Location: | CF99 1SN |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Senedd Cymru (Welsh Parliament) |
| Job type: | Temporary |
| Job reference: | SC-047-25 |
Summary
The Service Team Manager is an integral part of the Estate and Facilities Management team and will be responsible for providing excellent customer service.
You will be responsible for liaising with Senedd Members, their support staff and Commission staff on facilities related issues, ranging from cleaning, maintenance, catering to onsite environmental conditions and parking on the estate. Likewise they will make contact with and liaise with external stakeholders such as the cleaning contract manager and the off-site parking provider. You will play an integral role in the leadership and delivery of front line Facilities services and ensuring high standards for the estate.
The role will include a proportion of the time focusing on porter management and support, and leading facilities customer services and working closely with the contract management team.
Leading the team will require tested management experience with the ability to motivate, propose and implement change. Taking time to understand the needs of the team and being hands on at times whilst leading by example will be vital to the role.
You will be responsible for managing a team of 7, this includes 3 Service Desk team members and 4 Porters. You will report to the Head of FM Services and Sustainability.
You will be responsible for liaising with Senedd Members, their support staff and Commission staff on facilities related issues, ranging from cleaning, maintenance, catering to onsite environmental conditions and parking on the estate. Likewise they will make contact with and liaise with external stakeholders such as the cleaning contract manager and the off-site parking provider. You will play an integral role in the leadership and delivery of front line Facilities services and ensuring high standards for the estate.
The role will include a proportion of the time focusing on porter management and support, and leading facilities customer services and working closely with the contract management team.
Leading the team will require tested management experience with the ability to motivate, propose and implement change. Taking time to understand the needs of the team and being hands on at times whilst leading by example will be vital to the role.
You will be responsible for managing a team of 7, this includes 3 Service Desk team members and 4 Porters. You will report to the Head of FM Services and Sustainability.
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