Staircasing and Resales Consultant (Fixed Term)
| Posting date: | 14 November 2025 |
|---|---|
| Salary: | £28,000 to £32,000 per year |
| Hours: | Full time |
| Closing date: | 14 December 2025 |
| Location: | Bristol, South West England |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Sovereign Network Group |
| Job type: | Contract |
| Job reference: | 7488 |
Summary
We have a fantastic opportunity for a Staircasing and Resales Consultant to join our team based out of our Bristol office on a FTC until November 2026.
At SNG we support a hybrid working approach and this role will involve a mix of home working (3 days), site visits and working from the office (2 days).
The role
As the Staircasing and Resales Consultant, you will lead on the delivery of a professional, effective, and efficient staircasing & resales service to all homeowners, in line with legal, contractual, regulatory requirements and best practice. Responsible for ensuring all staircasing applications/resales are progressed in accordance with the provisions of the lease and shared owners professionally guided through the process.
Key accountabilities
Responsible for delivering a seamless and transparent shared ownership sales service – providing an excellent experience to customers wishing to sell their existing shared ownership home, buy more shares in their property or exercise the Right to Buy/Right to Acquire
To act as a champion for all things customer, leading by example and showcasing a strong personal desire to deliver the highest level of service to all customer groups
Deal effectively with all administration and documentation relating to staircasing, and resales, storing and retaining legal documentation in line with data protection requirements
Processing application forms and all supporting information such as valuations, financial assessments and collecting of administration fees on behalf of SNG to ensure contractual and legislative timescales/standards are met
Confidently communicate and liaise with a range of external professionals including solicitors, mortgage brokers, estate agents, surveyors and financial advisors as well as a range of internal stakeholders across the transactions
Responsible for driving sales through proactive case management, approve RICS valuations ensuring
the report accurately reflects the current market value
What we look for
An understanding of shared ownership staircasing and resales
A Housing background from within either estate agency or housing association with an understanding of sales, shared ownership customers and leases
Strong communication and customer service skills
Ability to carry out multiple tasks and prioritise workload accordingly
Good relationship building skills with internal and external stakeholders
Benefits
We have some great benefits at SNG, including:
25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
Chance to buy or sell holiday as part of our flexible benefits package
3 additional Wellbeing days and 2 paid volunteering days
Generous matched pension scheme up to 12% and Life cover at 4x salary
Enhanced maternity/adoption pay
Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service)
Options for private medical insurance, dental insurance and critical illness cover
Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
We offer flexible working, professional development opportunities, and a chance to be part of something meaningful. We're passionate about inclusion for all and creating a workplace where everyone can thrive.
Apply today to be considered!
At SNG we support a hybrid working approach and this role will involve a mix of home working (3 days), site visits and working from the office (2 days).
The role
As the Staircasing and Resales Consultant, you will lead on the delivery of a professional, effective, and efficient staircasing & resales service to all homeowners, in line with legal, contractual, regulatory requirements and best practice. Responsible for ensuring all staircasing applications/resales are progressed in accordance with the provisions of the lease and shared owners professionally guided through the process.
Key accountabilities
Responsible for delivering a seamless and transparent shared ownership sales service – providing an excellent experience to customers wishing to sell their existing shared ownership home, buy more shares in their property or exercise the Right to Buy/Right to Acquire
To act as a champion for all things customer, leading by example and showcasing a strong personal desire to deliver the highest level of service to all customer groups
Deal effectively with all administration and documentation relating to staircasing, and resales, storing and retaining legal documentation in line with data protection requirements
Processing application forms and all supporting information such as valuations, financial assessments and collecting of administration fees on behalf of SNG to ensure contractual and legislative timescales/standards are met
Confidently communicate and liaise with a range of external professionals including solicitors, mortgage brokers, estate agents, surveyors and financial advisors as well as a range of internal stakeholders across the transactions
Responsible for driving sales through proactive case management, approve RICS valuations ensuring
the report accurately reflects the current market value
What we look for
An understanding of shared ownership staircasing and resales
A Housing background from within either estate agency or housing association with an understanding of sales, shared ownership customers and leases
Strong communication and customer service skills
Ability to carry out multiple tasks and prioritise workload accordingly
Good relationship building skills with internal and external stakeholders
Benefits
We have some great benefits at SNG, including:
25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
Chance to buy or sell holiday as part of our flexible benefits package
3 additional Wellbeing days and 2 paid volunteering days
Generous matched pension scheme up to 12% and Life cover at 4x salary
Enhanced maternity/adoption pay
Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service)
Options for private medical insurance, dental insurance and critical illness cover
Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
We offer flexible working, professional development opportunities, and a chance to be part of something meaningful. We're passionate about inclusion for all and creating a workplace where everyone can thrive.
Apply today to be considered!
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Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.