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Medical Secretary
| Posting date: | 14 November 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 28 November 2025 |
| Location: | Hartlepool, TS24 7PW |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A1549-25-0001 |
Summary
a. Type letters, reports and associated documentation as required and within the specified timescales as appropriate for the referral b. Liaise with external agencies such as hospitals and community services, ensuring referrals are processed efficiently. Be familiar with local services and referral criteria c. Manage all enquiries in an effective manner d. Maintain an accurate referrals database e. Action all incoming email within a timely manner f. Accurately input and code SNOMED CT data on the clinical IT system g. Process referrals using the electronic referral system (ERS), including urgent two week waits (2WW) suspected cancer referrals. h. Manager rejected referrals, ensuring appropriate signposting or resubmission as required. i. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately j. Manage all administrative queries as necessary k. Conduct clinical system searches as requested l. Support all clinical staff with general administrative tasks as requested Maintain a clean, tidy, effective working area at all times n. Be an integral part of the general practice team o. Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children p. Undertake all mandatory training and induction programmes q. Contribute to and embrace the spectrum of clinical governance r. Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed. s. Any other duties as requested by the Practice Manager and/or Reception Team Lead