Customer Relationship Administrator
| Posting date: | 14 November 2025 |
|---|---|
| Salary: | £26,544 per year, pro rata |
| Hours: | Full time |
| Closing date: | 30 November 2025 |
| Location: | Somerset, South West England |
| Remote working: | On-site only |
| Company: | Somerset Skills & Learning |
| Job type: | Permanent |
| Job reference: |
Summary
Who we're looking for:
At SS&L we strive to provide excellent customer service, and as a member of the wider Business Development Team you will play a key role in ensuring we meet this goal. The Customer Relationship Team play a key role in maintaining positive relationships with employer partners, learners, and colleagues across SS&L, ensuring all paperwork and records are accurate and maintained.
As a Customer Relationship Administrator, you will play an active role in supporting the enrolment process and providing progression opportunities for learners. Specific duties will include:
• Managing the flow of learner applications to employers who are recruiting apprentices
• Conducting eligibility checks on learners
• Posting new apprenticeship vacancies on the Apprenticeship Service portals and other job sites
• Tracking Maths and English assessment results
• Responsibility for Digital Account Service (DAS) maintaining records in collaboration with administrative departments
• Ensuring compliance for enrolment paperwork
• Maintain learner talent bank
• Share reception duties with the Recruitment and Admissions Administrator
The customer experience for both internal and external customers is at the heart of this team, so flexibility, communication, organisation and being pro-active are essential qualities for this post.
In order to be successful in this role, you will need to demonstrate how you are able to meet SS&L’s core values
Why work for us:
We view our staff as an essential component in providing the very best learning opportunities and services to our learners and business partners. Here at SS&L, our aim is not just to provide the very best learning opportunities to all; we also want to offer the very best working opportunities for our staff.
If you choose to join our dedicated staff team, you will find that SS&L provides a supportive and well-balanced working environment in which we help our staff to develop and grow in their roles.
If you can offer us the qualities we’re looking for, we can offer you an excellent working environment where you will not only receive training and development opportunities, and excellent holiday and pension benefits, you will also be supporting the growth and development of the local communities in which we operate.
The benefits:
We're pleased to be able to offer you:
• 29 days annual leave (pro rata) + bank holidays + up to 2 gifted Christmas days and a day off for your birthday
• Up to 2 paid volunteering days
• Flexible working and opportunity to work from home
• Totum discount card
• .45p mileage rate**
• NEST Pension Scheme
• On-site parking at certain venues
• Contractual sick, maternity & paternity pay for up to one year (after qualifying period)
• Shared parental leave
• Continued Professional Development
• Supportive culture with elected staff directors
• Access to a free Employee Assistance Programme
*These opportunities will depend on the needs of the role.
**Rate change after 4000 miles p.a.
SS&L recognises the positive value of diversity, promotes equality and challenges discrimination
We welcome and encourage job applications from everyone
Join us and become a vital part of an organisation that supports the wellbeing and development of the region’s communities.
SS&L is committed to the protection of young people and vulnerable adults and to safeguarding and promoting the welfare of learners and expect all staff to share this commitment. The successful applicant will be required to undertake a DBS check relevant to the role applied for
This post is exempt from the Rehabilitation of Offenders Act (ROA) 1974
At SS&L we strive to provide excellent customer service, and as a member of the wider Business Development Team you will play a key role in ensuring we meet this goal. The Customer Relationship Team play a key role in maintaining positive relationships with employer partners, learners, and colleagues across SS&L, ensuring all paperwork and records are accurate and maintained.
As a Customer Relationship Administrator, you will play an active role in supporting the enrolment process and providing progression opportunities for learners. Specific duties will include:
• Managing the flow of learner applications to employers who are recruiting apprentices
• Conducting eligibility checks on learners
• Posting new apprenticeship vacancies on the Apprenticeship Service portals and other job sites
• Tracking Maths and English assessment results
• Responsibility for Digital Account Service (DAS) maintaining records in collaboration with administrative departments
• Ensuring compliance for enrolment paperwork
• Maintain learner talent bank
• Share reception duties with the Recruitment and Admissions Administrator
The customer experience for both internal and external customers is at the heart of this team, so flexibility, communication, organisation and being pro-active are essential qualities for this post.
In order to be successful in this role, you will need to demonstrate how you are able to meet SS&L’s core values
Why work for us:
We view our staff as an essential component in providing the very best learning opportunities and services to our learners and business partners. Here at SS&L, our aim is not just to provide the very best learning opportunities to all; we also want to offer the very best working opportunities for our staff.
If you choose to join our dedicated staff team, you will find that SS&L provides a supportive and well-balanced working environment in which we help our staff to develop and grow in their roles.
If you can offer us the qualities we’re looking for, we can offer you an excellent working environment where you will not only receive training and development opportunities, and excellent holiday and pension benefits, you will also be supporting the growth and development of the local communities in which we operate.
The benefits:
We're pleased to be able to offer you:
• 29 days annual leave (pro rata) + bank holidays + up to 2 gifted Christmas days and a day off for your birthday
• Up to 2 paid volunteering days
• Flexible working and opportunity to work from home
• Totum discount card
• .45p mileage rate**
• NEST Pension Scheme
• On-site parking at certain venues
• Contractual sick, maternity & paternity pay for up to one year (after qualifying period)
• Shared parental leave
• Continued Professional Development
• Supportive culture with elected staff directors
• Access to a free Employee Assistance Programme
*These opportunities will depend on the needs of the role.
**Rate change after 4000 miles p.a.
SS&L recognises the positive value of diversity, promotes equality and challenges discrimination
We welcome and encourage job applications from everyone
Join us and become a vital part of an organisation that supports the wellbeing and development of the region’s communities.
SS&L is committed to the protection of young people and vulnerable adults and to safeguarding and promoting the welfare of learners and expect all staff to share this commitment. The successful applicant will be required to undertake a DBS check relevant to the role applied for
This post is exempt from the Rehabilitation of Offenders Act (ROA) 1974
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.