Health & Wellbeing Coach
| Posting date: | 13 November 2025 |
|---|---|
| Salary: | £31,049.00 to £37,796.00 per year |
| Additional salary information: | £31049.00 - £37796.00 a year |
| Hours: | Full time |
| Closing date: | 12 December 2025 |
| Location: | Whitley Bay, NE26 3LW |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A0007-25-0012 |
Summary
Health and Wellbeing Coach Purpose of the role Health and wellbeing coaches support people to take proactive steps to improve the way they manage their physical and mental health conditions, based on what matters to them. They support people to develop their knowledge, skills, confidence in managing their health and care, to improve their health outcomes and quality of life and support them making changes in health related behaviours. Health coaches do this by coaching and motivating people through multiple sessions to identify their needs and to set goals for themselves, and through providing access to interventions such as self-management education and peer support. Health and wellbeing coaches manage and prioritise a caseload, according to the needs, priorities and support required by individuals in the caseload. They identify when a persons needs are beyond the scope of the health and wellbeing coach role and refer them back to other health professionals or organisations. Health and wellbeing coaches may work with people by phone, by video conference, or face-to-face on a one-to-one basis and in groups. The successful candidate will be compassionate, reflective and self-aware and will enjoy working with a wide range of people. They will have good communication and negotiation skills and a firm belief that people have untapped resources within them, that can be developed by providing high quality, non-judgemental support. They will be proactive with a flexible attitude, keen to work as part of a team and committed to developing themselves in this skilled role and supporting colleagues to do the same. Health and wellbeing coaches often work alongside social prescribing link workers and care co-ordinators to provide an all-encompassing approach to personalised care and promote and embed the personalised care approach across within the practice. Health and wellbeing coaches will have access to ongoing supervision, skills development, and support so they are able to further build their skills and experience within the role. Please note that the health and wellbeing coach works under delegation of a registered health professional. Key responsibilities Provide one-to-one and group health coaching support for people based on what is important to them, with the aim of: improving peoples knowledge, skills and confidence in managing their health condition/s, empowering and motivating people to set goals to improve their health outcomes, and supporting them to change their health related behaviour. Manage and prioritise a caseload, in accordance with the needs, priorities and support required by individuals in the caseload. Along with a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, because the persons needs are beyond the scope of the health and wellbeing coach role e.g. when there is a change in the persons health condition or where unmet clinical support needs are identified. Work as part of a multidisciplinary, multi-agency team to promote health coaching and to be an ambassador for Personalised Care and Supported Self Management, modelling the coaching approach in their work. Ensure that GPs, practice nurses, practice pharmacists and other members of the primary care team understand the health and wellbeing coach role, how to refer to them, and which patients may particularly benefit from health coaching. Support local health, social care and voluntary sector professionals to make appropriate referrals to the service. Promote and raise awareness of the health coaching service particularly to groups and communities that experience barriers to access. Attend and contribute to team within the practice Work flexibly, adapting to the needs of the service and client group while maintaining the integrity of the role. Participate in regular health coaching supervision and continual learning. This may include, but is not limited to, any or all the following- o Regular contact with supervisors o Refresher training sessions o Buddying with peers o Peer support sessions o 1:1 support from a practitioner with more health coaching experience o Action learning sets o e-learning to revisit or deepen training o On-going improvements to systems and processes Key tasks Provide personalised support Meet people on a one-to-one or group consultation basis, by phone, video conference, or face-to-face. Give people time to tell their stories and focus on what matters to the person; Build trust and respect with the person, providing non-judgemental and non-discriminatory support, respecting diversity and lifestyle choices Work from a strength-based approach focusing on a persons assets Use a structured framework/model approach to coach individuals across a series of sessions to- identify what's important to them, set personal goals and appropriate steps, build skills and confidence to achieve goals, and use problem-solving to work through challenges Work with the principles of self-management to actively support- shared decision making with healthcare professionals effective engagement with personalised health and care plans; support delivery of self-management education and peer support; proactive engagement with social prescribing, connecting people to community-based activities which support their health and wellbeing; proactive engagement with individually sourced activities and support access to a care-coordinator and/or a personal health budget, where needed Referrals- Promote health coaching, its role in supported self-management as a part of personalised care, in addressing health inequalities and the wider determinants of health As part of the practice's multidisciplinary team, attending relevant multidisciplinary meetings, giving information and feedback on health coaching Be proactive in developing strong links with local organisations to encourage referrals, recognising what they need to be confident in the service to make appropriate referrals Work in partnership with local agencies to raise awareness of health coaching and how improving peoples knowledge, confidence, skills can enable them to improve their ability to manage their long-term conditions, reduce reliance on clinical services and improve patient experience and outcomes Provide referral organisations with regular updates about health coaching, including information on how to encourage appropriate referrals Seek regular feedback about the quality of service and impact of health coaching Be proactive in encouraging equality and inclusion and case-finding, through self-referrals and connecting with diverse local communities, particularly those communities that are less likely to engage with statutory bodies. General tasks Gathering and reporting information Work sensitively with people, their families and carers to gather key information, enabling tracking of the impact of health coaching on their health and wellbeing Encourage people, their families and carers to provide feedback and to share their stories about the impact of health coaching on their lives Support referral organisations to provide appropriate information about the person they are referring. Provide appropriate feedback to referral agencies about the people they referred and their outcomes Work within the GP practice to ensure that the relevant SNOMED codes to record activity are inputted into clinical systems (as outlined in the Network Contract DES), adhering to data protection legislation and data sharing agreements. Supervision/ professional development Discuss patient related concerns with a relevant clinician, and follow appropriate safeguarding procedures Take part in individual and group coaching supervision from an experienced health coaching supervisor Understand and adhere to organisational policies and procedures, including confidentiality, safeguarding, vulnerable adults, lone working, information governance, equality, diversity and inclusion training and health and safety. Miscellaneous Establish strong working relationships with GPs, practice teams and relevant multidisciplinary teams and work collaboratively with other health and wellbeing coaches, care co-ordinators and social prescribing link workers, supporting each other, respecting each others views and meeting regularly as a team Act as a champion for health coaching as a part of the practice's personalised care offer for patients and organisations Demonstrate a flexible attitude and be prepared to carry out other duties as may be reasonably required from time to time within the general character of the post or the level of responsibility of the role, ensuring that work is delivered in a timely and effective manner Identify opportunities and gaps in the service - and review risks and issues that could impact on service delivery - and provide feedback to continually improve the service and contribute to business planning Contribute to the development of policies and plans relating to equality, diversity and health inequalities Work in accordance with the practice's policies and procedures Contribute to the wider aims and objectives of the PCN to improve and support primary care.