Senior Service Transition Manager
| Posting date: | 13 November 2025 |
|---|---|
| Salary: | £44,720 per year |
| Additional salary information: | National: £44,720 - £47,850 London: £48,720 - £52,130 You may be eligible for an additional non-pensionable allowance, pending a Capability and Skills Assessment, with a value of up to £12,680. |
| Hours: | Full time |
| Closing date: | 26 November 2025 |
| Location: | Liverpool |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 436937/4 |
Summary
As Senior Service Transition Manager, you will be part of a team who is accountable for ensuring designs for new or changed IT services are supported by the required resources necessary to operate and manage the service. You will deliver required levels of availability, reliability and performance, ensuring comprehensive and forward-looking services are robust and affordable whilst adhering to relevant industry, government and Home Office standards
You will focus on small scale transitions with a relatively low impact, transitioning projects to live service in a safe and structured manner, underpinned by strong stakeholder management skills, you will play a key role in linking projects and programmes with operations and support ongoing services.
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Where business needs allow some roles may be suitable for a combination of office and home-based working. Where this is the case, employees will be expected to spend a minimum of 60% of their working time in the office. The successful candidate will be based in either the Cardiff, Croydon, Glasgow, Liverpool, Manchester or Sheffield regional office, however there may be a requirement for occasional travel to other locations./*EndFragment */
Watch this video to hear from members of the team talking about the projects they work on and their experience of working here.
As a Senior Service Transition Manager, your day-to-day responsibilities will be to:
- Support the safe and structured transition of new services into live, ensuring operational requirements are embedded in service designs.
- Report status and pipeline information accurately and regularly to team leads, and driving work forward to meet delivery deadlines without compromising quality or agreed Service Levels.
- Build strong collaborative relationships with project teams, Service Management, and third-party suppliers to resolve issues and overcome obstacles.
- Contribute to transition gateways and developing policies, processes, and procedures aligned with best practice, using a clear and structured methodology.
- Produce timely Statements of Work, assessing resource needs, and supporting the design and transition of services to meet Portfolio and Product team requirements.
- Create a Service Design Package document drawing on the knowledge of the service and the Service Architect. Maintain risk registers, ensuring risks are communicated promptly to relevant stakeholders.
Additionally you will participate and support collaboration initiatives and career development within the IT Operations community, building in-house capability via a professional community of practice.
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