Call Centre Officer
| Posting date: | 13 November 2025 |
|---|---|
| Salary: | £25,920 to £27,350 per year |
| Hours: | Full time |
| Closing date: | 30 November 2025 |
| Location: | Barnsley, South Yorkshire |
| Remote working: | On-site only |
| Company: | Barnsley College |
| Job type: | Permanent |
| Job reference: | REC2314 |
Summary
Call Centre Officer
Department: Employer Engagement
Salary: £25,920 to £27,350 per annum
Contract Type: Permanent Full time 37 hours per week
Reference: REC2314 | Closing Date: Sunday, 30th November 2025
The Opportunity
As our Call Centre Officer within the Employer Engagement Team, you’ll be at the heart of connecting businesses with exciting apprenticeship opportunities. Your role will be all about building relationships, generating new leads, and showcasing the incredible benefits our apprenticeships can bring to businesses. Through outbound engagement and handling inbound enquiries, you’ll help expand the college’s network of apprenticeship providers, making a real impact on workforce development.
You’ll be the first point of contact for employers, understanding their recruitment needs and guiding them on how apprenticeships can add real value to their organisation. With your proactive approach and excellent communication skills, you’ll spark interest in our apprenticeship programmes and support the wider team in turning leads into successful placements. Keeping our CRM system up to date will also be key, ensuring all employer interactions are logged and ready for follow-up.
Your efforts in employer engagement and lead generation will play a crucial role in increasing our apprenticeship numbers and strengthening our employer partnerships. By working collaboratively, you’ll help place our apprentices in meaningful roles that align with employer needs and general industry standards.
If you excel in a fast-paced environment, have a talent for communication, and love the idea of supporting businesses and apprentices, this is your chance to make a real difference for our apprentices and grow your skills in a supportive environment.
About You
You’ll be a confident and proactive communicator who loves connecting with people and working in a fast-paced environment. Your ability to engage with employers, promote apprenticeships, and build strong relationships will be key to your success. With excellent verbal and written communication skills, you’ll ensure businesses understand the benefits of apprenticeships and receive the support they need.
You’ll have a results-driven mindset, with a passion for generating new leads and turning interest into real opportunities. If you have experience in sales, business development, or employer engagement, that would be a great bonus. Resilience and a proactive approach will be essential, as you’ll be making outbound calls, handling objections, and following up on leads to maximise employer engagement.
Being organised and detail-focused is important too, as you’ll be responsible for keeping accurate records in the CRM system, tracking interactions, and ensuring no opportunities are missed. You’ll also work closely with the wider Apprenticeship Team to keep the recruitment process running smoothly.
While experience in recruitment, sales, or customer service would be helpful, what really matters is your enthusiasm, drive, and passion for helping businesses and apprentices succeed.
Below is a list of some of the key skills, qualifications and experience we are seeking for this exciting opportunity.
Required
• Level 3 qualification in Customer Service or willingness to work towards.
• GCSEs (or equivalent Level 2) in Maths and English or willingness to achieve.
• Experience in sales, telesales, call centre, business development, or lead generation.
• Experience in customer service or a target-driven role.
• Proficient in CRM systems, Microsoft Office, and data entry.
• Experience in a similar organisation
Department: Employer Engagement
Salary: £25,920 to £27,350 per annum
Contract Type: Permanent Full time 37 hours per week
Reference: REC2314 | Closing Date: Sunday, 30th November 2025
The Opportunity
As our Call Centre Officer within the Employer Engagement Team, you’ll be at the heart of connecting businesses with exciting apprenticeship opportunities. Your role will be all about building relationships, generating new leads, and showcasing the incredible benefits our apprenticeships can bring to businesses. Through outbound engagement and handling inbound enquiries, you’ll help expand the college’s network of apprenticeship providers, making a real impact on workforce development.
You’ll be the first point of contact for employers, understanding their recruitment needs and guiding them on how apprenticeships can add real value to their organisation. With your proactive approach and excellent communication skills, you’ll spark interest in our apprenticeship programmes and support the wider team in turning leads into successful placements. Keeping our CRM system up to date will also be key, ensuring all employer interactions are logged and ready for follow-up.
Your efforts in employer engagement and lead generation will play a crucial role in increasing our apprenticeship numbers and strengthening our employer partnerships. By working collaboratively, you’ll help place our apprentices in meaningful roles that align with employer needs and general industry standards.
If you excel in a fast-paced environment, have a talent for communication, and love the idea of supporting businesses and apprentices, this is your chance to make a real difference for our apprentices and grow your skills in a supportive environment.
About You
You’ll be a confident and proactive communicator who loves connecting with people and working in a fast-paced environment. Your ability to engage with employers, promote apprenticeships, and build strong relationships will be key to your success. With excellent verbal and written communication skills, you’ll ensure businesses understand the benefits of apprenticeships and receive the support they need.
You’ll have a results-driven mindset, with a passion for generating new leads and turning interest into real opportunities. If you have experience in sales, business development, or employer engagement, that would be a great bonus. Resilience and a proactive approach will be essential, as you’ll be making outbound calls, handling objections, and following up on leads to maximise employer engagement.
Being organised and detail-focused is important too, as you’ll be responsible for keeping accurate records in the CRM system, tracking interactions, and ensuring no opportunities are missed. You’ll also work closely with the wider Apprenticeship Team to keep the recruitment process running smoothly.
While experience in recruitment, sales, or customer service would be helpful, what really matters is your enthusiasm, drive, and passion for helping businesses and apprentices succeed.
Below is a list of some of the key skills, qualifications and experience we are seeking for this exciting opportunity.
Required
• Level 3 qualification in Customer Service or willingness to work towards.
• GCSEs (or equivalent Level 2) in Maths and English or willingness to achieve.
• Experience in sales, telesales, call centre, business development, or lead generation.
• Experience in customer service or a target-driven role.
• Proficient in CRM systems, Microsoft Office, and data entry.
• Experience in a similar organisation
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.