ICT Technician
| Posting date: | 13 November 2025 |
|---|---|
| Salary: | £30,449 to £35,688 per year |
| Hours: | Full time |
| Closing date: | 05 December 2025 |
| Location: | Epsom, Surrey |
| Remote working: | On-site only |
| Company: | Epsom & Ewell Borough Council |
| Job type: | Permanent |
| Job reference: | ICT/25/326265 |
Summary
About the Role:
We are seeking a proactive and customer-focused ICT Technician to join our dynamic team. This is an exciting opportunity to play a key role in supporting and maintaining our ICT infrastructure, ensuring staff have the tools and systems they need to deliver excellent services.
Key Responsibilities:
• Provide first and second-line technical support for software, hardware, and basic network issues.
• Install, configure, and maintain desktops, laptops, and mobile devices.
• Manage user accounts, permissions, and access in line with organisational policies.
• Assist with onboarding new staff by creating relevant accounts, ensuring they have the right equipment, and delivering basic training.
• Maintain accurate records of assets and support requests using our IT service management system.
• Collaborate with colleagues to deliver ICT projects and drive continuous improvements.
What We’re Looking For:
• Strong troubleshooting skills and a logical approach to problem-solving.
• Experience with Windows operating systems, Microsoft 365, and basic networking.
• Excellent communication skills with a customer-first mindset.
• Ability to prioritise tasks and work effectively under pressure.
• A commitment to learning and adapting to new technologies and applications.
Desirable:
• Knowledge of Active Directory.
• Exposure to Microsoft Intune, Windows Server, Citrix, and hybrid environments.
Why Join Us?
• Work in a supportive team environment with opportunities for professional development.
• As a small team, you will gain exposure to all elements of ICT—from infrastructure and networking to end-user support and project delivery.
• Be part of an organisation undergoing an exciting transformation to modern technology.
In return you will benefit from a competitive salary, 24 days annual leave (rising to 29 days after 5 years service), entitlement to join the local government pension scheme, subsidised gym membership and heavily subsidised car parking.
Closing date: 5th December 2025
Interviews: 15th- 17th December 2025
We are seeking a proactive and customer-focused ICT Technician to join our dynamic team. This is an exciting opportunity to play a key role in supporting and maintaining our ICT infrastructure, ensuring staff have the tools and systems they need to deliver excellent services.
Key Responsibilities:
• Provide first and second-line technical support for software, hardware, and basic network issues.
• Install, configure, and maintain desktops, laptops, and mobile devices.
• Manage user accounts, permissions, and access in line with organisational policies.
• Assist with onboarding new staff by creating relevant accounts, ensuring they have the right equipment, and delivering basic training.
• Maintain accurate records of assets and support requests using our IT service management system.
• Collaborate with colleagues to deliver ICT projects and drive continuous improvements.
What We’re Looking For:
• Strong troubleshooting skills and a logical approach to problem-solving.
• Experience with Windows operating systems, Microsoft 365, and basic networking.
• Excellent communication skills with a customer-first mindset.
• Ability to prioritise tasks and work effectively under pressure.
• A commitment to learning and adapting to new technologies and applications.
Desirable:
• Knowledge of Active Directory.
• Exposure to Microsoft Intune, Windows Server, Citrix, and hybrid environments.
Why Join Us?
• Work in a supportive team environment with opportunities for professional development.
• As a small team, you will gain exposure to all elements of ICT—from infrastructure and networking to end-user support and project delivery.
• Be part of an organisation undergoing an exciting transformation to modern technology.
In return you will benefit from a competitive salary, 24 days annual leave (rising to 29 days after 5 years service), entitlement to join the local government pension scheme, subsidised gym membership and heavily subsidised car parking.
Closing date: 5th December 2025
Interviews: 15th- 17th December 2025
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.