Senior Operational Demand Manager - Data, Services & Analytics
| Posting date: | 13 November 2025 |
|---|---|
| Salary: | £44,720 per year |
| Hours: | Full time |
| Closing date: | 27 November 2025 |
| Location: | Manchester, Greater Manchester |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 434786 |
Summary
As a Senior Operational Demand Manager, your main day-to-day responsibilities will be:
Managing the Demand Management end to end process, ensuring all demand activities adhere to internal governance frameworks. Ensuring appropriate Service Level Agreements (SLAs) that underpin the delivery of this service are established and reflect customer needs.
Acting as a conduit between customers and DSA teams, capturing and responding to customer requests and queries.
Managing the regular review of SLAs against performance to ensure that the services being delivered are in line with customer requirements.
Managing and responding to new and existing requests through the DSA front door process, ensuring you respond to requests and manage the progression through the demand management process, in line with the appropriate SLAs.
Understanding the schedule of new and inflight demand / changes, having a clear view ensuring demand is assessed, to establish the impact on existing services and responding to customer needs.
Meeting with customers, effectively managing outcomes ensuring they’re documented and shared. Proactively contributing to continual service improvement, undertaking knowledge management activities: identifying, controlling and storing any relevant information.
Working effectively with stakeholders at all levels both internally and externally, managing stakeholder expectations and showing flexibility to adapt to reach consensus.
Managing the Demand Management end to end process, ensuring all demand activities adhere to internal governance frameworks. Ensuring appropriate Service Level Agreements (SLAs) that underpin the delivery of this service are established and reflect customer needs.
Acting as a conduit between customers and DSA teams, capturing and responding to customer requests and queries.
Managing the regular review of SLAs against performance to ensure that the services being delivered are in line with customer requirements.
Managing and responding to new and existing requests through the DSA front door process, ensuring you respond to requests and manage the progression through the demand management process, in line with the appropriate SLAs.
Understanding the schedule of new and inflight demand / changes, having a clear view ensuring demand is assessed, to establish the impact on existing services and responding to customer needs.
Meeting with customers, effectively managing outcomes ensuring they’re documented and shared. Proactively contributing to continual service improvement, undertaking knowledge management activities: identifying, controlling and storing any relevant information.
Working effectively with stakeholders at all levels both internally and externally, managing stakeholder expectations and showing flexibility to adapt to reach consensus.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
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