Service Manager | NHS England
| Posting date: | 12 November 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £55,690 - £62,682 Per annum (Exclusive of HCAS) |
| Hours: | Part time |
| Closing date: | 12 December 2025 |
| Location: | National, LS1 4AP |
| Company: | NHS England |
| Job type: | Contract |
| Job reference: | 7566039/990-TD-IT-18260-E |
Summary
Collaboration Services
We deliver secure, user-focused digital platforms that enable collaboration and communication across health and social care. This includes a national communications platform with 1.7 million active users, ensuring the NHS workforce maximises technology to boost productivity. We simplify and enhance our external digital presence through a reliable, secure CMS-driven website experience, and provide NHS Futures – a secure collaboration environment for national and international partners to share resources, manage programmes, and build communities beyond IT restrictions.
· Management of the managed service provider in regard to Service levels
· First line response to incidents and queries
· Management of the feedback team, allocating work.
· Management of the Continuous service improvement plan to drive improvements to internal and Live service provision.
· Produce weekly, monthly and Board reports – presenting them to senior members of the team.
Our work supports the NHS to deliver high quality services for patients and best value for taxpayers.
Our staff bring expertise across hundreds of specialisms — including clinical, operational, commissioning, technology, data science, cyber security, software engineering, education, and commercial — enabling us to design and deliver high-quality NHS services.
We lead the NHS in England by:
• Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities
• Making the NHS a great place to work, where our people can make a difference and achieve their potential
• Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
• Optimising the use of digital technology, research, and innovation
• Delivering value for money
Earlier this year, the Government announced that NHS England will gradually merge with the Department of Health and Social Care, leading to full integration. The aim is to create a smaller, more strategic centre that reduces duplication and eliminates waste.
If successful at interview, we will initiate an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR). This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement. You may opt out at any stage of the recruitment process.
You can find further details about the role, including key responsibilities and accountabilities, alongside the organisational structure and person specification in the attached Job Description and other supporting documents.
Please note that this is a fixed term contract as this is a short-term vacancy.
Secondments
Applicants from within the NHS will be offered on a secondment basis only, agreement should be obtained from their employer prior to submitting the application.
This advert closes on Wednesday 26 Nov 2025