Digital Experience Lead, Coutts
| Posting date: | 12 November 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 12 December 2025 |
| Location: | London, WC2R 0QS |
| Company: | NatWest Group |
| Job type: | Permanent |
| Job reference: | R-00267055 |
Summary
Join us as a Digital Experience Lead, Coutts
- If you’re passionate about creating fantastic digital experiences and harnessing innovation to improve our customers' banking experience, this could be the ideal role for you
- You’ll harness disruptive technologies to support our alignment of digital work streams that are focused on the customer experience
- This is a chance to advance your career in this fast-paced role where you’ll make sure that digital experiences are optimised in the delivery of speed and effectiveness
- Working at Coutts, you’ll be given a great platform to channel your creativity and deliver a market leading digital experience for our exceptional clientele
What you'll do
Your role as a Digital Experience Lead, Coutts will see you supporting a digital experience portfolio of strategic digital propositions that will help us achieve our goals. You’ll embed strategic thinking to develop an awareness of disruptors and innovators in digital experience, alongside helping the business to gain better knowledge of their product visions.
Day-to-day, you’ll be:
- Supporting key strategic programmes that aim to deliver digital experiences that balance desirability, feasibility and viability
- Providing subject matter expertise to inform and shape the best in class digital experience
- Contributing as a confluence point for digital strategy, design and solutions, making sure that all aspects are focused on the needs of our customers
- Supporting colleagues in taking customers through a journey of discovery, design and validation
- Driving adherence to our digital principles throughout all digital journeys, to maximise customer adoption and conversion
The skills you'll need
To succeed in this role, you’ll need the ability to understand and articulate customer vision with a good level of credibility and effectiveness to drive good customer outcomes. You’ll also have good commercial acumen, as well as market awareness at a macroeconomic and business segment level.
You’ll also demonstrate:
- An understanding of digital trends and the evolving financial technology landscape
- A strong understanding of the fundamentals of digital banking and the client needs driving innovation in the industry
- Problem solving and analytical skills, with the ability to think strategically and leverage insight and other sources of information to build business intelligence
- The initiative to work on your own, setting your own priorities and working to defined deadlines
- An understanding of digital trends and the evolving financial technology landscape
- The ability to contribute to the development of innovative solutions with a wider team
- Strong stakeholder management and influencing skills including experience working with commercial, operations and technology teams