Parking Ranger
| Posting date: | 11 November 2025 |
|---|---|
| Salary: | £30,105 per year |
| Hours: | Full time |
| Closing date: | 11 December 2025 |
| Location: | Lyndhurst, Hampshire |
| Remote working: | On-site only |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 436826 |
Summary
Key responsibilities & accountabilities
Customer & Public Support
Represent Forestry England by providing a visible presence to ensure a positive visitor experience.
Be a visible presence to support public acceptance of parking charges.
Answer questions from visitors and give information in an inclusive, positive and friendly way.
Promote and enable visitors to buy Forestry England membership on-site through the use of a hand-held device.
Answer customer and stakeholder enquiries about the introduction of parking charges.
Enforcement of car park charges
Undertake the monitoring and issuing of Parking Charge Notices to vehicles which have contravened the New Forest Parking Terms and Conditions, in line with the guidelines set out by Forestry England’s National Parking Team, our parking enforcement supplier and the British Parking Association.
Undertake legal parking enforcement within recognised areas, such as car parks (non-payment) and prohibited areas (no parking areas) such as gateways, roadside verges and access roads.
Enforcement within car parks will involve the use of a hand-held device to photograph and record vehicle registration numbers. Parking Charge Notices (PCNs) will be issued by post where necessary.
In areas outside official car parks, where parking is prohibited, the issue of PCNs will be directly onto vehicle windscreens.
The post holder may be required to wear and operate a Body Worn Video camera while carrying out parking enforcement duties.
Ensure enforcement is carried out in accordance with legal guidance and is fair and accurate, to ensure complaints and challenges are minimised.
Responsible visitor enjoyment
Deliver appropriate messages to the public about responsible visitor behaviour, and professionally manage and resolve potential conflicts.
Engage neighbouring landowners to address displacement parking and discuss/propose possible solutions in order to maintain environmental standards, as set out in the HRA Monitoring and Mitigation Strategy.
Plan and run public engagement/education and enforcement activity to ensure responsible visitor behaviour and acceptance of parking charges by stakeholders, residents, business community and visitors.
Represent Forestry England by interacting with and seeking engagement opportunities with complex groups of stakeholders, including the National Park Authority and Commoners (to protect their grazing).
Supervise the installation, repair and maintenance of parking infrastructure by external contractors and suppliers on site, including management of health and safety. This will include the supervision of roadside verge protection works where the post-holder has identified a problem with displacement parking and associated environmental damage, as required by the HRA Monitoring and Mitigation Strategy for all roadside verge habitat in the New Forest SPA.
Help ensure visitors enjoy the New Forest responsibly by legally enforcing Public Spaces Protection Orders (PSPOs) through the issue of fixed penalty notices (after training and authorisation). These ban the lighting of fires of any type, including barbeques, and the placing/ throwing/ dropping of items likely to cause a fire, such as lit cigarettes. They also ban the feeding and petting of ponies or donkeys.
Operations & Equipment Management
Ensure the continuous operation of parking payment infrastructure and technology. Troubleshoot and carry out maintenance of parking infrastructure using hand tools.
Ensure that car park charging signs remain visible and in good repair to enable the legal enforcement of parking charges. Carry out repairs/replacement of signs using hand tools and spares kept in the works vehicle.
Arrange the servicing and repair of car park machines and signs, ordering supplies and supervising external contractors and suppliers on site.
Work closely with the South District team and communicate with other staff to ensure smooth handovers and consistent messaging.
Carry out the cleaning of signs and car park payment machines.
Carry out minor repairs of signs and parking infrastructure.
Ensure H&S compliance of parking charging infrastructure and facilities is monitored and well-managed.
Visitor facilities
Report fly-tipping and abandoned vehicles.
Visually check car parks and associated recreation facilities and report any issues/tape off hazards.
Monitor and report car park surface maintenance requirements.
Litter-pick in and around car parks as necessary.
Check and report toilet cleaning/ maintenance issues.
Lock/unlock toilets and gates/barriers as necessary.
Close/open car parks in case of hazards/ maintenance operations.
Top up and tidy publications and leaflet dispensers as necessary.
Customer & Public Support
Represent Forestry England by providing a visible presence to ensure a positive visitor experience.
Be a visible presence to support public acceptance of parking charges.
Answer questions from visitors and give information in an inclusive, positive and friendly way.
Promote and enable visitors to buy Forestry England membership on-site through the use of a hand-held device.
Answer customer and stakeholder enquiries about the introduction of parking charges.
Enforcement of car park charges
Undertake the monitoring and issuing of Parking Charge Notices to vehicles which have contravened the New Forest Parking Terms and Conditions, in line with the guidelines set out by Forestry England’s National Parking Team, our parking enforcement supplier and the British Parking Association.
Undertake legal parking enforcement within recognised areas, such as car parks (non-payment) and prohibited areas (no parking areas) such as gateways, roadside verges and access roads.
Enforcement within car parks will involve the use of a hand-held device to photograph and record vehicle registration numbers. Parking Charge Notices (PCNs) will be issued by post where necessary.
In areas outside official car parks, where parking is prohibited, the issue of PCNs will be directly onto vehicle windscreens.
The post holder may be required to wear and operate a Body Worn Video camera while carrying out parking enforcement duties.
Ensure enforcement is carried out in accordance with legal guidance and is fair and accurate, to ensure complaints and challenges are minimised.
Responsible visitor enjoyment
Deliver appropriate messages to the public about responsible visitor behaviour, and professionally manage and resolve potential conflicts.
Engage neighbouring landowners to address displacement parking and discuss/propose possible solutions in order to maintain environmental standards, as set out in the HRA Monitoring and Mitigation Strategy.
Plan and run public engagement/education and enforcement activity to ensure responsible visitor behaviour and acceptance of parking charges by stakeholders, residents, business community and visitors.
Represent Forestry England by interacting with and seeking engagement opportunities with complex groups of stakeholders, including the National Park Authority and Commoners (to protect their grazing).
Supervise the installation, repair and maintenance of parking infrastructure by external contractors and suppliers on site, including management of health and safety. This will include the supervision of roadside verge protection works where the post-holder has identified a problem with displacement parking and associated environmental damage, as required by the HRA Monitoring and Mitigation Strategy for all roadside verge habitat in the New Forest SPA.
Help ensure visitors enjoy the New Forest responsibly by legally enforcing Public Spaces Protection Orders (PSPOs) through the issue of fixed penalty notices (after training and authorisation). These ban the lighting of fires of any type, including barbeques, and the placing/ throwing/ dropping of items likely to cause a fire, such as lit cigarettes. They also ban the feeding and petting of ponies or donkeys.
Operations & Equipment Management
Ensure the continuous operation of parking payment infrastructure and technology. Troubleshoot and carry out maintenance of parking infrastructure using hand tools.
Ensure that car park charging signs remain visible and in good repair to enable the legal enforcement of parking charges. Carry out repairs/replacement of signs using hand tools and spares kept in the works vehicle.
Arrange the servicing and repair of car park machines and signs, ordering supplies and supervising external contractors and suppliers on site.
Work closely with the South District team and communicate with other staff to ensure smooth handovers and consistent messaging.
Carry out the cleaning of signs and car park payment machines.
Carry out minor repairs of signs and parking infrastructure.
Ensure H&S compliance of parking charging infrastructure and facilities is monitored and well-managed.
Visitor facilities
Report fly-tipping and abandoned vehicles.
Visually check car parks and associated recreation facilities and report any issues/tape off hazards.
Monitor and report car park surface maintenance requirements.
Litter-pick in and around car parks as necessary.
Check and report toilet cleaning/ maintenance issues.
Lock/unlock toilets and gates/barriers as necessary.
Close/open car parks in case of hazards/ maintenance operations.
Top up and tidy publications and leaflet dispensers as necessary.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.