Customer Services Assistant 5282325
| Posting date: | 11 November 2025 |
|---|---|
| Salary: | £12.21 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 10 December 2025 |
| Location: | Nuneaton, Warwickshire, CV11 5AA |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | Nuneaton 5282325 |
Summary
What's involved with this role:
JOB TITLE: Customer Services Assistant
REF: Nuneaton 5282325
Pay rate: £12.21 per hour PAYE
Contract Type: Temporary, Anticipated 6 months
Working Arrangement: Office only role.
In order to apply for this role you will have experience of dealing with the public in difficult situations and previous contact centre experience
The role:
On behalf of a local council, we are seeking a Customer Services Assistant to assist in the provision of a high quality, customer-focused service to all customers contacting the Council both externally and internally and to ensure as many enquiries and service requests as possible are resolved at the first point of contact to maximise customer satisfaction.
You will assist in dealing with all enquiries/requests, regardless of the method of submission in an efficient, effective, sensitive, and courteous manner, respecting the need for confidentiality.
Key Responsibilities:
Provide a first point of contact for visitors to the Customer Service Centre.
Resolve customer enquiries received electronically and by post.
Assist visitors in using self service facilities such as internet terminals, within the Customer Service Centre.
Competent user of the CRM and other systems and procedures utilised within the service to ensure that the highest possible standards of customer service and accuracy of information are maintained.
Take responsibility for obtaining all information necessary to deal effectively with all customer enquiries, only transferring the enquiry to others where this is appropriate.
Put the customer in contact with appropriate colleague(s)/service unit(s), ensuring required information is transferred effectively.
Ensure that customers receive general information leaflets/packs/application forms and other general documents as required.
Update customers on the progress of their enquiries or service requests as appropriate.
What the client is looking for:
Previous experience of dealing directly with customer enquiries, both face to face and via the telephone, preferably within a contact centre environment.
Previous experience of dealing with the public in difficult situations
Recent experience of working with the public and/or customers
Good standard of general education to at least GCSE level
Ability to follow prescribed procedures
Good planning and personal organisation skills
Effective communication skills, face to face, over the telephone and in writing
Ability to deal effectively with challenging situations and resolve customer enquiries/complaints
Ability to use basic computer software such as Microsoft Office, Internet Explorer, and email
How to Apply
Quote the Job Title and Reference Number in your application.
Submit your CV in Word format.
Applications are reviewed on a rolling basis—early submission is recommended.
We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
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Job Ref: Nuneaton 5282325
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.