Medical Receptionist
| Posting date: | 10 November 2025 |
|---|---|
| Salary: | £13.50 per hour |
| Additional salary information: | £13.50 an hour |
| Hours: | Full time |
| Closing date: | 29 November 2025 |
| Location: | London, SE13 6RN |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A2215-25-0000 |
Summary
Main duties of the job Main Duties will include: Ensuring outstanding queries are explained and handed over to next shift, as necessary Ensuring optimal reception area and associated facilities for practice, ICB and other in-house providers associated with the practice Dealing with all enquiries including some complex enquiries and complaints from patients and visitors. Use your initiative to escalate problems to the Reception Lead where necessary Continually assessing and evaluating systems, recommending changes and improvements to the Reception Lead as appropriate Extracting brief summary reports for surgeries, house calls and routine enquiries Ensuring the filing and scanning of patient documents as per practice protocol Registering new patients in accordance with practice protocol Explaining Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed. Receiving and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Actioning repeat prescriptions requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually, and inform patients if this is not possible. Dealing with queries relating to repeat prescriptions