Administration/Customer Service Assistant
| Posting date: | 10 November 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Minimum Wage |
| Hours: | Full time |
| Closing date: | 21 November 2025 |
| Location: | SG16 6DS |
| Remote working: | Hybrid - work remotely up to 1 day per week |
| Company: | Mentor Distribution LTD |
| Job type: | Permanent |
| Job reference: |
Summary
We are seeking a friendly, organised, and proactive individual to join our team. This part-time role combines general administrative duties with customer service responsibilities, supporting the smooth day-to-day running of our operations.
Key Responsibilities:
Customer Service:
Act as the first point of contact for customer enquiries via phone & email.
Provide timely and professional support, resolving queries or escalating where necessary.
Maintain a positive and helpful attitude when dealing with customers.
Administrative Support
Maintain accurate records and update internal systems.
Assist with filing, data entry, and document management.
Dealing with third-party warehouses to facilitate shipments and stock management
Support other departments with ad hoc admin tasks as required.
Requirements:
Previous experience in customer service or administrative roles preferred but not essential, as training will be provided.
Strong communication skills, both written and verbal.
Experience in Microsoft Office (Word, Excel, Outlook).
Ability to multitask and prioritise effectively.
Friendly, approachable, and professional manner.
Attention to detail and a proactive attitude.
Key Responsibilities:
Customer Service:
Act as the first point of contact for customer enquiries via phone & email.
Provide timely and professional support, resolving queries or escalating where necessary.
Maintain a positive and helpful attitude when dealing with customers.
Administrative Support
Maintain accurate records and update internal systems.
Assist with filing, data entry, and document management.
Dealing with third-party warehouses to facilitate shipments and stock management
Support other departments with ad hoc admin tasks as required.
Requirements:
Previous experience in customer service or administrative roles preferred but not essential, as training will be provided.
Strong communication skills, both written and verbal.
Experience in Microsoft Office (Word, Excel, Outlook).
Ability to multitask and prioritise effectively.
Friendly, approachable, and professional manner.
Attention to detail and a proactive attitude.