Financial Support Consultant (FTC)
| Posting date: | 07 November 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 16 November 2025 |
| Location: | Gloucester, GL4 3DU |
| Company: | TSB Bank |
| Job type: | Temporary |
| Job reference: | 31383-43769814 |
Summary
TSB Bank Plc
Job Title: Financial Support Consultant (12 month Fixed Term Contract)
Location: TSB Office Barnwood, Gloucester
Hours: 9am – 6pm Monday to Friday and 9am – 1pm on a Saturday, including bank holidays. Full time working hours are 35 hours per week.
Salary: £26,160 (£24,000 base, plus cash allowance of £2,160) and excellent benefits
Closing Date: 16 November 25
Start Date: 12 January 26
At TSB we’re all here to give money confidence to our customers and communities. Wherever you work in TSB you can make a real difference to your career, our business, and the wider community.
We’re looking for people who are as passionate as we are about providing a brilliant experience to customers. At TSB we’re here to make banking better for everybody by helping people be confident in managing their money – we call this Money Confidence.
How you’ll make a differenceAs a Financial Support Consultant within our Financial Support telephone-based team you’ll spend your time helping people when they are experiencing money worries. You’ll be there to find out exactly what our customers need by listening, building relationships and a detailed picture of each unique situation. Helping our customers and our business at the most critical of times.
What you’ll bringFinancial services experience isn’t essential, but thanks to your excellent communication skills, and a proven talent for customer service, you’ll have no problem learning quickly and meeting our customer’s needs.
- By feeling what the customers feel you’ll be able to consistently engage with them in the most productive way when they need us.
- Multi-skilled to carry out a variety of administrative and telephony customer service activities, ensuring that the work is completed in line with all specified TSB processes, procedure, standards and relevant external regulations.
- Helping customers in financial difficulty, exploring ways to support them back to good financial health.
- Takes ownership of complaints and resolves in line with TSB complaint handling policy as well as completing the root cause analysis.
- Customers want to speak to friendly, helpful people when they call their bank. You’ll be able to find out exactly what our customer’s needs are by listening to them and building good relationships, always looking to be better for each customer.
- You’ll be there to give customers clear information and advice by following TSB support tools. You’ll answer calls, build a rapport and help make sure that every TSB customer gets the most out of what the bank has to offer.
- Delivering for our customers and keeping things simple is key. You will support customers with all their banking queries and be keen to develop yourself to build capability and confidence enabling you to help customers in different ways.
What we offer in return
We’ll pay you a base salary of £24,000 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,160) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,200 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
Selection process:You will have a structured, competency-based interview with the Hiring Manager plus another member of the team.Here are some of the questions you’ll be asked at interview:
1. Motivation
- What motivates and energises you?2. Drive Better
- If a situation occurred where you were trying hard to do your best at work but a customer was still not happy with your service, and was getting angry and upset, how would you respond?3. Customer Focus
- Describe a time when you gained the trust of a customer or colleague?4. Inclusion
- Describe how your career / life has been impacted by exposure to diverse people, places or experiences. If this sounds right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.
Job Title: Financial Support Consultant (12 month Fixed Term Contract)
Location: TSB Office Barnwood, Gloucester
Hours: 9am – 6pm Monday to Friday and 9am – 1pm on a Saturday, including bank holidays. Full time working hours are 35 hours per week.
Salary: £26,160 (£24,000 base, plus cash allowance of £2,160) and excellent benefits
Closing Date: 16 November 25
Start Date: 12 January 26
At TSB we’re all here to give money confidence to our customers and communities. Wherever you work in TSB you can make a real difference to your career, our business, and the wider community.
We’re looking for people who are as passionate as we are about providing a brilliant experience to customers. At TSB we’re here to make banking better for everybody by helping people be confident in managing their money – we call this Money Confidence.
How you’ll make a differenceAs a Financial Support Consultant within our Financial Support telephone-based team you’ll spend your time helping people when they are experiencing money worries. You’ll be there to find out exactly what our customers need by listening, building relationships and a detailed picture of each unique situation. Helping our customers and our business at the most critical of times.
What you’ll bringFinancial services experience isn’t essential, but thanks to your excellent communication skills, and a proven talent for customer service, you’ll have no problem learning quickly and meeting our customer’s needs.
- By feeling what the customers feel you’ll be able to consistently engage with them in the most productive way when they need us.
- Multi-skilled to carry out a variety of administrative and telephony customer service activities, ensuring that the work is completed in line with all specified TSB processes, procedure, standards and relevant external regulations.
- Helping customers in financial difficulty, exploring ways to support them back to good financial health.
- Takes ownership of complaints and resolves in line with TSB complaint handling policy as well as completing the root cause analysis.
- Customers want to speak to friendly, helpful people when they call their bank. You’ll be able to find out exactly what our customer’s needs are by listening to them and building good relationships, always looking to be better for each customer.
- You’ll be there to give customers clear information and advice by following TSB support tools. You’ll answer calls, build a rapport and help make sure that every TSB customer gets the most out of what the bank has to offer.
- Delivering for our customers and keeping things simple is key. You will support customers with all their banking queries and be keen to develop yourself to build capability and confidence enabling you to help customers in different ways.
What we offer in return
We’ll pay you a base salary of £24,000 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,160) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,200 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
Selection process:You will have a structured, competency-based interview with the Hiring Manager plus another member of the team.Here are some of the questions you’ll be asked at interview:
1. Motivation
- What motivates and energises you?2. Drive Better
- If a situation occurred where you were trying hard to do your best at work but a customer was still not happy with your service, and was getting angry and upset, how would you respond?3. Customer Focus
- Describe a time when you gained the trust of a customer or colleague?4. Inclusion
- Describe how your career / life has been impacted by exposure to diverse people, places or experiences. If this sounds right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.